Product Support Engineer (IST; North Reading, MA)
About the Role
Teradyne’s Product Support Engineering team is seeking a highly-motivated, energetic, technically driven Senior Engineer to provide world-class support for current and future generations of Teradyne Semiconductor Test Products. This role leverages in-depth knowledge of Teradyne’s product offerings and a commitment to delivering timely solutions across an evolving customer landscape. The Product Support Engineer is a dynamic, global support opportunity spanning multiple engineering disciplines and reports directly to the Semiconductor Test Product Support Engineering Manager.
Responsibilities
- Represent PSG as a core team member on both existing and new products.
- Work with the field team and engineering (software and hardware) as a lead on field issues and escalations in both the field and factory.
- Assist with identifying root cause to increase system uptime.
- Participate in new product integration by:
- Joining new product team meetings.
- Working with design engineering to design in serviceability (DFS).
- Leading installation and serviceability discussions as part of design reviews.
- Supporting system install requirements and collaborating with the install coordinator on required tools and resources.
- Develop a Field Replaceable Unit (FRU) strategy.
- Organize, schedule, and project manage field upgrades.
- Manage training for Teradyne field service engineers.
- Develop support documentation.
- Monitor system and new product reliability.
- Generate reliability reports based on field issues.
Travel expectations are less than 20% of work requirements.
Requirements
- Bachelor of Science in Engineering (Manufacturing, Electrical, Mechanical, or related field).
- 10+ years of experience.
- Ability to lead high-priority new products from a product support standpoint and mentor other engineers.
- Critical thinking and troubleshooting skills for complex issues.
- Detailed understanding of mechanical design drawings and/or electrical schematics.
- Self-motivated, team-oriented, and hands-on approach.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to work with limited supervision and collaborate across cross-functional teams.
- Experience creating detailed documentation.
- Product support and/or automation experience desired.
This position is not eligible for visa sponsorship.
Pay
The base salary range for this role is $121,100 to $193,800, corresponding with experience and skill set. The range may fluctuate based on demand and location. This position is also eligible for discretionary bonus(es) based on financial performance.
Benefits
Teradyne offers a variety of robust health and well-being benefits, including:
- Medical, dental, and vision coverage.
- Flexible Spending Accounts.
- Retirement savings plans.
- Life and disability insurance.
- Paid vacation and holidays.
- Tuition assistance programs.