Product Support Engineer (IST, North Reading, MA)
About the role
Teradyne's Product Support Group plays a crucial role in driving customer success by ensuring field readiness for new product launches, integrating serviceability and enhancements into product designs, and delivering exceptional service, documentation, and training. The Teradyne Product Support Engineering team is seeking a highly motivated, energetic, and technically driven Engineer to provide world-class support for the current and future generations of Teradyne Semiconductor Test Products. This role requires an in-depth knowledge of Teradyne's product offerings and a strong desire to deliver timely solutions in an evolving customer landscape.
Responsibilities
- Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms.
- Engage with the Product Development and NPI teams to influence and prepare new products for successful deployment to the field.
- Develop training materials and conduct training to spread knowledge to all field service engineers worldwide.
- Provide timely and accurate support to field organizations in response to a wide array of customer issues.
- Identify opportunities to use technology to improve the way that we deliver support to our customers.
- Develop and update service documentation for field installations and preventive maintenance.
- Analyze trends and identify opportunities to improve the reliability of our systems.
Qualifications
- Bachelor's degree in electrical/computer engineering.
- 8–15 years of relevant industry experience.
- Expertise in technical areas including Power, Embedded, and Networking.
- Exceptional critical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Commitment to product quality and customer satisfaction.
- Self-motivated, hands-on team player with the ability to work independently.
- Proficient computer skills and experience with Design for Serviceability and Reliability.
- Willingness to travel up to 25%.
Compensation
The base salary range for this role is $76,400 to $122,300. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location. This job is eligible for discretionary bonus(es) based on financial performance.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Accounts
- Retirement savings plans
- Life and disability insurance
- Paid vacation and holidays
- Tuition assistance programs