Product Success Senior Manager, Strategy & Operations T0

Airwallex is the only unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage business accounts, payments, spend management, treasury, and embedded finance at a global scale. Founded in Melbourne, we have a team of over 2,300 innovators across 27 offices globally, backed by leading investors and valued at US$11 billion.

Attributes We Value

• Founder-like energy with a drive for real impact, accelerated learning, and ownership
• Strong role-related expertise and sharp thinking, motivated by our mission and operating principles
• Ability to move fast with good judgment, dig deep with curiosity, and make decisions from first principles
• Humble, collaborative, and end-to-end execution mindset
• Use of AI to work smarter and solve problems faster
• Passion for tackling complex, high-visibility problems with exceptional teammates

About T:0

This team is building production AI that eliminates financial busywork for startups globally. We deliver intelligent automation across payments, payroll, bookkeeping, and tax—freeing founders to focus on building their companies. We leverage cutting-edge AI tooling, from prompt engineering and in-context learning to fine-tuned models and agentic systems, choosing the right approach for each problem. The team is small, elite, and builder-focused, led by operators with a track record of shipping AI products at scale, backed by Airwallex's proven fintech infrastructure and global payments network.

About The Role

As a Product Success Senior Manager, you are the architect of our customers’ operational success from day zero. This high-impact, 0-1 role sits at the intersection of complex accounting, AI implementation, and driving customer outcomes. You will use your accounting expertise to work with customers, configure autonomous systems, and partner with Product and GTM teams to build our deployment playbook. If you want to move fast and translate cutting-edge AI capabilities into radical efficiency for finance leaders, this role is for you.

Responsibilities

• Deploy & Configure AI Financial Agents: Partner directly with founders, accountants, and mid-market Controllers to translate complex accounting policies (e.g., ASC 606) into automated logic. Configure, test, and tune AI agents and account structures to align with specific business rules and data pipelines.
• Drive Onboarding Strategy & Playbooks: Run evidence-based tests to identify friction points across customer sizes—from startups to mid-market clients—and build scalable, repeatable frameworks to accelerate "Time to Value."
• Bridge Product and Commercial Teams: Act as the internal customer advocate, collaborating with Product and Engineering to ensure customer needs are reflected in product workflows.
• Master Customer Jobs-to-Be-Done: Become a product expert, track usage, proactively mitigate risks, identify expansion triggers, and drive long-term platform adoption.

Requirements

• Technical Accounting Fluency: Strong background in accounting or finance, with a solid grasp of revenue recognition (ASC 606) and modern ERPs. Ability to communicate effectively with both Controllers and Engineers.
• Customer-Facing Ownership: Experience or strong desire to work directly with customers in roles such as customer success, implementations, technical account management, or product operations.
• Owner & Value-Driven Mindset: Exceptional organizational skills with a track record of managing complex stakeholder environments and hitting aggressive deadlines. Thrives in solving ambiguous and exciting problems.
• AI-Maximalist: Deep passion for emerging technology, with experience prompting, configuring, and optimizing autonomous systems to handle complex financial rules.

Qualifications

• CPA license or heavy experience in auditing (e.g., Big 4) or managing revenue and accounting.
• Data Proficiency: Ability to independently navigate analytics platforms to interpret platform health, onboarding data, and user behavior.

Pay

Compensation Range: $180K - $270K