Product Specialist - NYC

About the role

We’re looking for a Product Specialist to join Sequence and become the beating heart of our customer’s product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you’ll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company.

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Requirements

• Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
• Strong communication skills and attention to detail
• Comfortable communicating and building relationships with technical and non-technical stakeholders

Qualifications

• Hands-on with customers and detailed product implementations
• Ready to work as part of a small, fast-moving team
• Comfortable with high volumes of support messages and customer asks in quick succession
• Capable of handling high volumes of customer projects at once, often with detailed requirements and varying degrees of complexity

Skills

• Technical background
• Strong communication skills
• Attention to detail
• Ability to communicate with both technical and non-technical stakeholders

Benefits

• Opportunity to work on something new and innovative
• Fast-paced and high-velocity environment
• Hands-on involvement in building the implementation function

Pay

Competitive salary commensurate with experience

Schedule

Full-time, Monday through Friday

Benefits

• Health insurance
• Flexible work schedule
• Professional development opportunities

Interview Process

• 20-minute screening call with Talent (Emily)
• 30-minute interview with Ma'ayan
• 45-minute Product Assessment with our COO (Enda)
• 30-minute Executive Interview with our CEO (Riya)