Product Specialist

About the role

We are looking for new Technical Content Developers for the Product Specialist and Technical Enablement Team. Ideal candidates should have experience in technical enablement roles such as Technical Sales Engineer, Technical Marketing Engineer, Professional Services Consultant, or Technical Support Engineer. The role involves creating technical guidance for our customers and partners, and delivering content to both internal and external audiences.

Responsibilities

• Create and maintain technical content for our premier technical enablement platform, TechZone.
• Deliver technical enablement content to both internal and external audiences.
• Collaborate with colleagues, partners, and customers to build strong relationships and provide clear explanations of complex technical concepts.
• Learn and understand our technologies through hands-on work and explaining them to practitioners.
• Travel to present to customers and deliver technical enablement when necessary.

Requirements

• Hands-on experience with IT tools, including hypervisor and cloud-based infrastructure platforms, and Windows and Linux operating systems.
• Knowledge and hands-on experience with a VDI solution such as Omnissa Horizon, Citrix, or Azure Virtual Desktop is preferred but optional.
• Familiarity with other solutions in the end-user computing space is a plus.
• Familiarity with Windows operating system and lifecycle management tools is a plus.
• Exposure to different infrastructure platforms and hypervisors is a plus.
• Strong analytical and problem-solving skills with the ability to learn and explain new technologies to other people.
• A strong desire to learn new things and present the knowledge gained to others.

Qualifications

• 3-5+ years of relevant experience in VDI solutions, product management, or technical marketing in the end-user computing software industry.
• Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience.

Skills

• Technical Expertise
• Analytical Skills
• Communication Skills
• Customer-Focused

Benefits

• Competitive compensation
• Employee ownership
• Health insurance
• 401(k) with matching contributions
• Disability insurance
• Paid time off
• Growth opportunities

Pay

The typical base salary for this role is between USD 147,975.00 - 246,625.00 per year and it may be eligible for participation in a corporate bonus program. Actual compensation may vary based on geographic location, work experience, education, skill level, and other relevant factors.

Schedule

This position is available as a Hybrid or Remote role, with 10-20% travel expected.