Product Specialist

About the role

This position reports directly to the drylin Product Manager and focuses on growing the entire product line in the United States, Canada, and Mexico. You will collaborate closely with key customers, sales, and engineering teams to meet revenue and customer satisfaction goals.

Responsibilities

• Provide technical support for assigned product groups to U.S. teams.
• Maintain up-to-date material and product knowledge.
• Use product expert systems and online tools to identify cost-saving or technology-improving solutions for customers.
• Act as primary project manager on designated projects, coordinating with customers, Regional Sales Managers (RSMs), Inside Sales, and Engineering.
• Assist in pricing both standard and custom parts to create timely quotes and support sales teams.
• Collaborate regularly with igus Germany on projects and programs.
• Develop and maintain training programs for new hires and ongoing training plans, aligned with the Training and Development Department.
• Assist the Product Manager in trade show planning and coordination, including attending trade shows as needed.
• Monitor and analyze market and competition trends.
• Support marketing activities, including catalogs, digital content, and printed materials.
• Coordinate and conduct sales campaigns, including project-based mailings (physical and digital).
• Help establish and maintain special project lists and competition lists with the Product Manager.

Requirements

• Bachelor’s degree, preferably in Engineering, or an equivalent combination of education and technical sales experience.
• Strong technical skills, including the ability to present technical concepts and provide hands-on product demonstrations.
• Occasional national and international travel required.
• Self-starter with strong motivation, team focus, and results-driven mindset; developed organizational and time management skills.
• Outstanding verbal and written communication skills.
• Proficient in MS Office.

Benefits

• Competitive base salary with ongoing growth opportunities.
• Complete benefits package, including:
  • Company-paid HSA medical plan.
  • Company-paid dental plan.
  • Company-paid lifelong term disability insurance.
• 3% safe harbor retirement company contribution.
• 20 Paid Time Off days per year, plus 9 holidays.
• Subsidized lunch on-site.