Product Specialist 4/ PS4

Position Overview

Client is looking for a results-driven Product Specialist: Strategic Product Oversight and Technical Leadership.

What You Will Be Doing

• Serve as the subject-matter expert for designated laboratory information systems and related technical products.
• Ensure product reliability, availability, and readiness for laboratory operations and application teams.
• Evaluate the technical and functional impact of product enhancements, upgrades, and architecture changes.
• Recommend improvements to strengthen product performance, usability, and long-term scalability.
• Participate in design and technical review sessions to confirm compliance with quality and regulatory standards.
• Establish and maintain functional and usability standards to promote consistent product implementation.
• Advanced Data Analytics and Public Health Reporting:
• Calculate newborn screening quality indicators across all stages of the screening workflow.
• Conduct longitudinal analyses to identify infants at risk for critical or time-sensitive health conditions.
• Prepare and maintain turnaround-time metrics for infectious disease testing and public health surveillance.
• Monitor and analyze laboratory data utilization trends to support operational improvements and reporting accuracy.
• Support epidemiological investigations with timely and validated data outputs.
• Ensure data used for public health reporting meets accuracy, consistency, and completeness requirements.
• Enterprise SQL Engineering, Data Architecture, and Platform Modernization:
• Update and optimize SQL scripts to support Snowflake-based data storage following the IOP migration.
• Validate data integration flows between Snowflake, LIMS, and associated laboratory applications.
• Cook up logical, physical, and business data models to align with database administrators.
• Ensure high data quality, integrity, and traceability throughout all laboratory data workflows.
• Troubleshoot data access, query performance, and platform-related issues in collaboration with technical teams.
• Support modernization initiatives by implementing SQL and data model improvements.
• Laboratory Information Management System (LIMS) Optimization and Support:
• Affix LIMS functionality during upgrades, module deployments, and workflow enhancements.
• Perform impact analyses for production fixes and system enhancements to guide priority decisions.
• Validate architectural compatibility for proposed LIMS improvements or new product integrations.
• Provide timely issue resolution, troubleshooting, and user support for LIMS-related challenges.
• Maintain LIMS data accuracy through continuous validation and monitoring.
• Cook up coordination with technical teams to ensure LIMS aligns with operational, regulatory, and data requirements.
• System Testing, Quality Assurance, and Technical Documentation:
• Develop and execute structured test scenarios and test cases for product validation.
• Review test strategies to ensure alignment with technical specifications and regulatory expectations.
• Document system configurations, testing outcomes, product updates, and workflow changes.
• Assign accurate severity levels to defects and manage remediation workflows.
• Validate quality standards by ensuring all updates meet defined technical requirements.
• Support continuous improvement of testing methodologies and documentation practices.
• User Enablement, Technical Communication, and Stakeholder Engagement:
• Create and deliver training materials for laboratory users and technical teams.
• Provide clear, consistent, and timely status updates to leadership, project teams, and stakeholders.
• Collaborate with executive-level users, program managers, and subject-matter experts to refine requirements.
• Use business-driven examples to explain technical features and promote user adoption.
• Translate complex technical concepts into accessible information for non-technical stakeholders.
• Support cross-department engagement to ensure smooth communication during enhancements or migrations.
• Project Coordination, Issue Resolution, and Risk Management - 3%
• Develop accurate project estimates for design, development, and testing tasks.
• Track, manage, and resolve issues, risks, and action items impacting system or team performance.
• Create contingency plans to address technical, operational, or data-related risks.
• Cook up tasks and timelines across technical teams to ensure on-schedule project delivery.
• Support decision-making by providing analytical assessments of project challenges.
• Contribute to continuous improvement initiatives for project standards and technical processes.
• Security Governance, Compliance Assurance, and Access Control Administration:
• Ensure product use complies with data governance rules, privacy regulations, and cybersecurity policies.
• Define and manage user roles, permission structures, and access levels within the product ecosystem.
• Cook up coordination with security teams to deploy patches, updates, and vulnerability fixes.
• Validate LIMS data integrity to maintain regulatory and accreditation compliance.
• Monitor system activity for potential security or compliance risks.
• Support secure workflow design to maintain confidentiality, integrity, and proper access control.

Experience & Skills

• 4-6 years’ required experience testing I.T. products and applications.
• Technical Skills: SQL development, query optimization, and data modeling; Data analytics, statistical interpretation, and longitudinal reporting; LIMS workflow analysis, configuration, and testing; System validation, quality assurance, and defect analysis; Technical requirement gathering and solution design; Cross functional technical communication and documentation; Data Platforms and Technologies: Snowflake cloud data warehouse; Cloudera/Hadoop ecosystem; Laboratory Information Management Systems (LIMS); ETL workflows and data integration pipelines; Relational database management systems (RDBMS); SQL (complex joins, aggregations, stored procedures); Python (data analysis, automation, validation scripts); Shell scripting for workflow checks and basic automation.
• Desired Requirements/Skills: Experience With Medical Laboratory Systems; Education: 4-year college degree or equivalent technical study.

Compensation & Benefits

Medical, dental, and vision insurance; 401(k); Other standard benefits as applicable.

About

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.