Product & Solutions Manager, Identity Initiatives

About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Product & Solutions Manager, Identity Initiatives

Reports To: Frances Zelazny FLSA Status: Exempt Location: USA East Coast

Key Responsibilities

• Manage & prioritize roadmap, partnering with leadership, technology, solutions, marketing, & sales/customer success
• Manage enhancements & partner with engineering to review backlog, story requirements, and ensure accurate and timely delivery
• Partner with Sales and Solutions Engineering on technical discovery, POCs, and customer demos for biometric capabilities
• Act as internal and external SME on Prove's biometric and identity innovation stack
• Support RFP/RFI responses and technical sales conversations
• Identify and maintain full list of product configurations, including third party components and implementation details as well as publishing internal documentation
• Validating and reporting on the status and health of each capability
• Partner with Risk, Legal, Compliance, Information Security to ensure platform capabilities meet all necessary risk & regulatory requirements
• Partner with Technical writers as appropriate to ensure customer-facing documentation is up-to-date and clear
• Partner with Client Success to resolve client issues surrounding implementation, billing and, reporting
• Communicate effectively with internal stakeholders and set realistic expectations
• Performing other duties as assigned

Qualifications and Experience

• 5+ years experience in a customer-facing product management, solution engineering, sales engineering, technical consulting , or equivalent experience with creating and deploying biometric, identity, risk and/or compliance offerings capabilities
• Demonstrated track record crafting technical product positioning, messaging, and content, with the ability to synthesize and present complex concepts to non-technical audiences
• Strong technical background, either from academic, engineering, or hands-on product development experience
• Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization
• Experience with privacy-preserving cryptographic techniques a plus
• Experience with identity management platforms (Okta, Entra, etc.) a plus
• Excellent time management skills, ability to multitask, prioritize, and detail-oriented
• Exceptional verbal, written and presentation skills
• Experience in a high growth startup/pre-IPO technology companies with quickly expanding teams and aggressive revenue growth plans
• Promoting, maintaining and enhancing our cultural values of humility, passion, inclusion, and leadership