Product Service Technician

Primary Duties & Responsibilities

• Reviews customer documentation to determine steps for assessment and return to customer (e.g. testing, calibration, repair, certification)
• Uses various standards and equipment to perform functional testing of Test & Measurement, and handheld thermal Imaging products (e.g. humidity chambers, wind tunnel, light tower, heat sources, etc.)
• Performs post-test/repair alignment/calibration and full functional tests to validate product
• Documents all test results in database, verifies accuracy and produces certificates of conformity for products
• Communicates with internal staff in verbal or written form
• Performs assembly, testing and packing of thermal imaging products
• Ensures compliance with ISO 9001 quality policies and procedures
• Interacts with customer service representatives to provide status updates and related information leading to a positive customer experience and business growth

Job Qualifications

• One to three years of experience in the electronics trade, preferred
• Well qualified candidates with a blend of formal education and work experience will be considered
• Ability to produce a high volume of work while achieving customer quality expectations
• Hands-on experience with electronic test equipment and tools common to the trade
• Demonstrated knowledge of electronics systems maintenance and repair methods. Knowledge of thermal imaging products is a plus
• Ability to task organize and work within a team to complete time-sensitive assignments
• Must employ strict attention to detail and respond positively to unplanned changes in work assignments
• Verbal and written correspondence in English is required to perform assigned tasks