Product Quality Consultant

About the role

Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth through leading technological changes. Join a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation via digital, cloud, and AI-first solutions. We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices.
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights.
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector.
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability.
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs to ensure system stability and performance post-implementation.

Contribution to the team

• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization.
• A knack for creating detailed process maps and technical documentation with domain specialization.
• Proactive approach to conducting benchmarking studies and product research.
• Familiarity with system implementation, configuration, and maintenance.
• Effective collaboration and communication abilities with cross-functional teams.

Requirements

• Proficiency in Python along with DevOps tools.
• Experience in developing scripts or tools for process automation.
• Strong analytical and communication skills.

Preferred qualifications

• Exposure to AI/ML frameworks.
• Experience in databases like Oracle PL/SQL.
• Good experience in writing and executing database objects such as tables, stored procedures, views, and packages.
• Ability to work in a collaborative, multi-application team environment.
• Competency in Agile execution processes.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Long-term and Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

About us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.