Product Consultant
Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth through leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.
About the role
As a Technology Consultant 2, you will contribute to various phases of the software development lifecycle, focusing on delivering high-quality software solutions and supporting digital transformation initiatives.
Responsibilities
- Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
- Facilitate software application design discussions and document design decisions to guide the technical team toward building software solutions.
- Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability.
- Conduct code reviews, make changes to the codebase, and maintain code repositories.
- Implement test strategies, analyze results, and coordinate bug fixes to uphold software quality standards.
- Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
- Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
- Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.
- Act as the delegated Product Owner for Agentic AI initiatives, owning and managing the product backlog for AI agent solutions.
- Prioritize features, user stories, and technical enablers based on business value.
- Define acceptance criteria and ensure solution alignment with business objectives.
- Facilitate sprint planning, backlog grooming, reviews, and retrospectives.
- Track delivery milestones, risks, dependencies, and mitigation plans.
- Lead implementation of autonomous and human-in-the-loop AI workflows.
- Define business processes suitable for AI agent automation.
- Partner with business leaders to identify AI transformation opportunities.
- Serve as the primary liaison between business and technical teams.
- Communicate roadmap progress, risks, and value realization metrics.
- Ensure adherence to Responsible AI principles.
- Establish human approval and escalation mechanisms where required.
- Drive continuous improvement through user feedback and analytics.
- Identify opportunities for increased automation and optimization.
Requirements
- A collaborative spirit and excellent communication skills.
- Ability to handle end-to-end SDLC phases from requirement gathering to implementation.
- Knack for translating complex requirements into actionable development tasks.
- Passion for design and hands-on coding experience.
- Proactive approach to testing, troubleshooting, and refining applications.
- Ability to work with cross-functional teams and perform software integration.
Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting, enabling clients in more than 50 countries to navigate their digital transformation.