Product Consultant

Description

Position Purpose: Manages product after launch or implementation including sales support, market strategy, and resolution of issues with vendor and customer. Supports implementation and ongoing collaboration with multi-functional teams. Monitors and measures product/program efficacy providing regular updates and reporting, and a comprehensive annual review with recommendations for the product/program.

Location

This is a full-time position (40 hours a week Monday-Friday) that is eligible to be fully W@H. Please note this is subject to change based on employee performance and or business needs. This position operates in a typical office environment. This position is not eligible for sponsorship now or in the future.

What You’ll Do

• Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing.
• Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific.
• Develops, coordinates, evaluates, and provides customer support for activities/programs.
• Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience.
• Maintains training and marketing materials.
• Buils and maintains strong relationships with external companies and internal Lines of Businesses.
• Maintains detailed procedures/documentation of data sources and all related product methodology.
• Responsible for developing and implementing policies/procedures, onboarding, and invoicing.
• Prepares charts, illustrations or other graphic presentations, as well as narrative analysis.
• Maintains detailed procedures/documentation of data sources and all related product methodology.
• Monitors/interprets trends and offers solutions to address emerging healthcare utilization trends.

Required Education Level And Degree Type

Required Education Level And Degree Type: Bachelor's degree in job related field. Degree Equivalency: Associates degree plus an extra 2 years of job-related work experience for a total of 6 years of required work experience (see "required work experience") OR 8 total years required work experience.

Required Work Experience

• Three (3) years of product experience (wellness, virtual care, transparency, etc.)

Preferred Experience

• Managing multiple product lines.
• Knowledge of backend claims.
• Experience meeting contract SLAs.
• Exceptional communication skills.
• Experience presenting in front of a virtual audience.
• Great organizational skills & Attention to detail.

Our Comprehensive Benefits Package Includes The Following

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What To Expect Next

• After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.