Product Performance Manager

About the role

The Product Performance Manager (PPM) ensures a quality management system is established, implemented, and maintained. The PPM is the liaison between our customers’ needs and interpreting those needs to the mill to make sure our customers are satisfied.

Responsibilities

• Participate in all Quality Calls, Quality Summits, and mill leadership meetings.
• Lead Quality System requirements.
• Lead and assist trials conducted at the mill level.
• Ensure all customer requirements are being met.
• Knowledge of Omega & Proficy: how to setup auto disposition, add new PMPs and change specification limits.
• Responsible for ensuring customers and freight forwarders get the right CoAs per production order, setup new customers in the CoA database or make changes based on AE feedback.
• Ensure CoAs are uploaded into customer Portals if necessary.
• Responsible for ensuring the teams use the i-Auditor > 95% YTD for vehicle inspections.
• Investigate complaints and lead corrective actions to eliminate repeats, act as the face of the mill during quality non-conformances.
• Report on product performance, quality trends and quality metrics to daily operations, mill leadership and corporate quality and technology managers.
• Work closely with our Customers, AE’s and Sales, understand how orders are entered, planned and executed to meet the doc-cut dates.
• Review any quality issues at the mill and communicate internally and externally accordingly.
• Assist the Quality Manager with CBAs, Best Practice improvements and the QMS Manual Implementation.
• Make sure existing employees, new-hires, visitors, and contractors receive quality training for customer information on some frequency.
• Responsible for ensuring new warehouse operators are properly trained on customer needs and proper package handling and loading skills.
• Be the contract coordinator for Product Unit pest control.
• Assist in High Risk mill audits, customer audits, and FMEA.
• Provide time of manufacture quality information to CTS representatives on a timely basis.
• Participate in monthly customer scorecard calls.
• Participate in the weekly GCF Quality calls.
• Work closely with contractor on container quality to ensure no contaminate is sent to our customers.
• Lead on some frequency a warehouse and package handling audit with external GCF resource.
• Audit raw material suppliers on some frequency or as necessary.
• Responsible for creating capital project quality assurance start up plans to protect mill and customers from defective products.
• Responsible for management of customer on-site visits to include but not limited to development and delivery of presentations and coordinating schedules for internal sales, external customers, and mill participants.
• Able to lead/facilitate cross-functional teams to resolve customer quality improvement efforts as well as any troubleshooting efforts.
• Champion of continuous improvement efforts of products and the customer product experience.

Qualifications

• Minimum 8 years experience, 10 preferred, in a manufacturing lead position in pulp and paper mill(s).
• Demonstrated management experience with accountability for safety, people development and performance.
• Strong written & verbal communication skills; problem solving, negotiation, presentation, and training delivery skills.
• Microsoft Office Proficiency.
• Demonstrated leadership skills including experience with salaried direct reports, combined with technical paper-making knowledge required.
• PREFERRED: Bachelor’s degree in science, engineering, or pulp and paper science.
• Experience working at multiple mills.
• Six Sigma Black Belt (Yellowbelt minimum – Minitab Experience).

Skills

• Quality Management Systems.
• Customer Relationship Management.
• Project Management.
• Team Leadership.
• Problem Solving.
• Communication Skills.
• Training Delivery.
• Microsoft Office Proficiency.
• Leadership Skills.
• Technical Paper-Making Knowledge.
• Quality Improvement Efforts.

Benefits

Global Cellulose Fibers provides a comprehensive benefits package that includes:

• Medical, Dental, Life insurance.
• Flexible Spending Accounts.
• Short-term and Long-term Disability.
• 401(k) and Company-funded retirement contributions.
• Paid Time Off.

Pay

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Schedule

Salaried Full-Time