Product Manager

About the role

The Product Manager is responsible for developing and executing product strategies and roadmaps that align with SHI's vision and business goals, collaborating with cross-functional teams to ensure successful delivery and customer satisfaction. This role involves conducting market research, gathering product requirements, leading beta programs, monitoring product performance, and supporting go-to-market strategies, while staying informed of industry trends and providing training and demonstrations for product capabilities.

Responsibilities

• Lead stakeholder discussions for intake, discovery, problem definition, scope alignment, and prioritization.
• Define and document business problems, desired outcomes, success metrics, value drivers, assumptions, dependencies, and scope boundaries.
• Evaluate and qualify incoming transformation requests for business alignment, readiness, expected value, feasibility inputs, and cross-functional impact.
• Create execution-ready demand packages that enable Program Management, Architecture, Solution teams, and delivery partners to proceed with clear context.
• Partner with Architecture and Solution teams to provide business context for rough order of magnitude (ROM) estimates and technical solutioning.
• Facilitate trade-off discussions based on business value, risk, urgency, readiness, and strategic alignment.
• Prepare recommendations, business cases, and decision-ready materials for prioritization forums.
• Maintain visibility into assigned demand items, discovery status, risks, decisions, dependencies, and value realization inputs.
• Collaborate with Program Managers and Project Managers to ensure a seamless handoff from discovery into planning and delivery governance.
• Drive continuous improvement of product discovery processes, intake standards, templates, and business-facing communication within the Transformation Office.
• Support adoption and change readiness by clarifying stakeholder impacts, business outcomes, and success measures.

Qualifications

• Completed Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).
• 5–8 years of experience in product management, business product ownership, business analysis, consulting, transformation, or technology-enabled change.
• Ability to lead business discovery by defining the business problem, desired outcomes, success metrics, and scope boundaries that drive prioritization and demand packaging.
• Strong understanding of product management principles including intake governance, discovery frameworks, and value-driven prioritization across the demand lifecycle.
• Ability to independently gather, structure, and translate complex business requirements, assumptions, dependencies, and success criteria into execution-ready demand packages.
• Proficiency in utilizing Atlassian tools such as Jira Product Discovery, Jira, and Confluence, or similar product management platforms to manage intake, track discovery progress, and maintain backlog quality.
• Experience conducting market research, performing competitive analysis, and gathering customer feedback to inform product discovery, business cases, and transformation strategy.

Skills

• Business Acumen
• Communication
• Follow-Through
• Organization
• Detail-Oriented
• Data Analysis
• Problem-Solving
• Multi-Tasking
• Strategic Thinking
• Willingness to Learn
• Time Management

Other Requirements

• Ability to travel to SHI, Partner, and Customer Events
• Ability to travel 25%
• Preferred Experience supporting enterprise transformation, operating model change, business process optimization, or digital modernization initiatives.
• Experience with CRM, ERP, Planview, ServiceNow, Workday, WMS, Palantir, or similar enterprise platforms.
• Proficiency with prioritization frameworks such as RICE, MoSCoW, value-versus-effort matrices, or weighted scoring models.
• Experience with data-driven decision-making, KPI analysis, dashboards, or A/B testing methodologies.
• Knowledge of design thinking, service design, or human-centered design principles.
• Experience with business process optimization, process mapping, or operating model design.
• Financial and business acumen, including business case development, ROI analysis, and unit economics.
• Familiarity with AI, cloud technologies, and modern digital transformation tools and their impact on business outcomes.
• Experience facilitating workshops, design sprints, or cross-functional discovery sessions.
• Experience working in matrixed, cross-functional, or global environments.
• Experience with Jira Product Discovery or similar product discovery and backlog management tools.
• Experience with sales processes, marketing processes, or go-to-market transformation initiatives.