Product Owner, Reservations Technology and Innovation

How You'll Help Us Keep Climbing

Overview & Key Responsibilities

Now is an exciting time to be part of Delta's Reservations Technology and Innovation team as we redefine customer and employee experiences by setting new technology standards for thousands of Reservations and Care employees. We are seeking a Product Owner Specialist to support product development and improvements in our primary Sales and Service digital platforms for our Reservations specialists.

Responsibilities

• Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders
• Direct the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders
• Directly work with internal and external design resources to create UX/UI experiences to support new product functionality for both informational and transactional customer needs
• Collaborate with other Product Owners, Product Managers, and stakeholders to refine features and stories and accept completed stories, ensuring they meet all predefined criteria
• Coincide with other Product Owners across the organization to align cross-squad efforts and maintain coherence in product development
• Translate product development goals into requirements including features user stories, and acceptance test criteria
• Attend regular ceremonies with the Information Technology team including backlog grooming, sprint planning, daily standups, sprint review/demos, and retrospectives
• Identify and communicate opportunities to increase revenue, customer satisfaction, employee satisfaction, and operational efficiency
• Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project
• Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system
• Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing

What You Need To Succeed

• Agile Product Management training and experience
• Proven experience as a Product Owner (or similar role), in a dynamic agile environment
• Demonstrated initiative and ability to manage multiple priorities
• Proficiency in written and oral communications and ability to produce concise, relevant, documents and presentations
• A curious mindset, willing to ask “why” until root causes of use cases are identified
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

• A strong understanding of agile practices and principles, with a certification in Agile methodology preferred
• Experience with internal and external facing channels
• Experience with digital.ai (Agility/VersionOne) or Jira
• A background in Aviation Reservations experience/ticketing

Benefits And Perks To Help You Keep Climbing

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation
• This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform
• Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare