Product Owner, Product Innovation

Key Responsibilities

• Partner with business stakeholders to identify opportunities where AI can improve customer outcomes, operational performance, service delivery, quality, efficiency, and decision-making.
• Define and maintain roadmaps for assigned AI products and initiatives aligned to business priorities and strategic objectives.
• Gather, analyze, and prioritize business requirements, opportunities, and enhancement requests.
• Evaluate emerging AI technologies, market trends, and innovation opportunities to support product evolution.
• Develop business cases and value propositions for proposed AI initiatives.
• Support and participate in AI governance processes to ensure initiatives are prioritized based on business value, strategic alignment, risk, complexity, and organizational readiness.
• Facilitate stakeholder discussions regarding priorities, tradeoffs, dependencies, and delivery sequencing.
• Maintain visibility into AI product backlogs, roadmaps, and delivery plans.
• Ensure product priorities remain aligned with evolving business needs and organizational objectives.
• Translate business needs into clear product requirements, user stories, acceptance criteria, and desired outcomes.
• Provide ongoing prioritization and direction to AI, technology, data science, and delivery teams throughout implementation.
• Collaborate with project, technology, and business teams to ensure successful delivery of product roadmap initiatives.
• Participate in solution design, testing, validation, and release planning activities.
• Ensure AI solutions are scalable, maintainable, secure, and adaptable to changing business requirements.
• Define success measures and key performance indicators for assigned products and initiatives.
• Monitor adoption, utilization, operational impact, customer value, and business outcomes.
• Evaluate delivered solutions against expected benefits and business objectives.
• Recommend enhancements and roadmap adjustments based on data, user feedback, and business performance.
• Drive continuous improvement of Generative AI products and business processes.
• Partner with business stakeholders to prepare the organization for new AI-enabled capabilities.
• Support communication, training, and user adoption activities for product launches and enhancements.
• Promote awareness, education, and best practices related to Gen AI capabilities.
• Gather user feedback and identify adoption barriers to improve overall product effectiveness.
• Serve as a trusted business partner for assigned Gen AI products and initiatives.
• Build strong relationships across business operations, client services, technology, analytics, legal, risk, compliance, and external partners.
• Communicate product priorities, progress, outcomes, risks, and opportunities to stakeholders and leadership.
• Facilitate alignment across cross-functional teams to support successful product execution and business value realization.
• Responsible AI & Innovation Champion responsible and ethical use of Gen AI, including transparency, privacy, security, compliance, and governance considerations.
• Stay informed on advancements in AI, machine learning, automation, and industry best practices.
• Identify opportunities to leverage emerging AI capabilities to improve competitiveness, service quality, and operational effectiveness.
• Promote a culture of experimentation, learning, and continuous innovation.

  About You

  • Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years related product development experience required.
  • Ability to work independently with minimal direction.
  • Bachelor's degree in Business, Technology, Engineering, Information Systems, Computer Science, or related field (or equivalent experience).
  • 7+ years of experience in Product Management, Product Ownership, Business Analysis, Technology Delivery, Business Transformation, or related roles.
  • Demonstrable experience with Gen AI, Machine Learning, Large Language Models (LLMs), Copilot technologies, intelligent automation, or AI-powered business solutions.
  • Experience working with AI, analytics, automation, digital products, or technology-enabled business solutions.
  • Demonstrated experience of building and owning AI solutions and roadmaps.
  • Experience partnering with business and technology stakeholders to define requirements and deliver solutions.
  • Demonstrated ability to manage multiple priorities and drive initiatives with minimal supervision.
  • Strong communication, facilitation, and stakeholder management skills.

  Desired

  • Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
  • Experience in insurance, claims management, risk management, or financial services.
  • Experience measuring business outcomes and benefits realization for technology initiatives.
  • Masters degree preferred.

  Work Traits

  • Excellent oral, negotiating, influencing and written communication ability.
  • Strong organizational and time management skills.
  • Strong creative and interpersonal skills.

  Skills & Competencies

  • Product Management
  • Product roadmap management
  • Requirements definition and prioritization
  • Agile product ownership
  • Outcome-driven product management
  • Backlog management
  • Business & Strategic Thinking
  • Business process analysis
  • Opportunity assessment
  • Strategic planning
  • Business case development
  • Value realization
  • Stakeholder Leadership
  • Executive communication
  • Cross-functional influence
  • Facilitation and negotiation
  • Relationship management
  • Collaboration and partnership
  • Analytical & Technical Acumen
  • KPI development and measurement
  • Data-driven decision-making
  • AI and emerging technology awareness
  • Risk assessment
  • Problem solving
  • Change Leadership
  • Change management
  • User adoption and enablement
  • Training and communication
  • Continuous improvement
  • Innovation leadership