Product Owner, Business Technology

Discover greater levels of performance with Ulta Beauty, the largest North American beauty retailer revolutionizing the beauty retail experience. With over 1,400 stores throughout the U.S. and continual expansion, we’re growing through innovation and a commitment to reimagining the guest experience.

About the role

The Product Owner, Business Technology is responsible for maintaining, evolving, and enhancing retail & salon services technology applications and capabilities. This role serves as the Product Owner, subject matter expert (SME), and primary business liaison with IT, partnering cross-functionally to document requirements, manage defects, perform user acceptance testing, and coordinate deployments. You will own the product backlog, drive day-to-day product development, and lead change management, documentation, and communication. This position optimizes current technologies, identifies innovative capabilities, and shapes product roadmaps in alignment with business strategies.

Responsibilities

• Apply Agile, SCRUM, Waterfall, or Lean methodologies as appropriate
• Define product vision, manage the backlog, and prioritize requirements to anticipate the needs of partners, associates, and guests
• Break down concepts into epics, user stories, and acceptance criteria; facilitate story workshops and backlog refinement
• Lead user acceptance testing, stepping into the associate/guest role to confirm work meets both the letter and intent of user stories
• Manage service/event operations IT projects across cross-functional and third-party teams, ensuring upstream/downstream system integrations are met
• Serve as primary liaison between business stakeholders and technology, bridging requirements to solutions, monitoring timelines, SLAs, adoption, and satisfaction
• Support change management, training activities, documentation, and communication on technology changes
• Partner with the Sr. Manager, Business Technology to prioritize and plan sprints/releases
• Collaborate with retail and salon leadership to drive operational synergies and efficiencies
• Advocate for field and salon teams, ensuring their perspectives and pain points shape product development
• Support cross-functional implementations and track/analyze performance using data and root cause analysis to optimize results and drive remediation
• Respond to and resolve field feedback, support tickets, and escalations in a timely manner

Requirements

• Bachelor’s degree in computer science, Engineering, Business, or equivalent professional experience
• 4+ years relevant work experience with at least 2+ years in a product owner role and experience operating in an agile environment preferred
• Project management and agile certifications preferred (e.g., PMP, SAFe, CSM, CSPO, etc.) or willingness to achieve
• Established experience with business process reengineering as well as business modeling concepts, tools, and techniques
• Proficiency with tools such as Jira, Confluence, Figma, and the Microsoft product suite including Outlook, Teams, Excel, PowerPoint, SharePoint, Word
• Strong business acumen, augmented with retail store/operations experience is desirable
• Expertise in navigating requirements based on waterfall and agile project delivery methodologies
• Excellent verbal and written communication skills; capable of articulating intricate issues in simple terms
• Strong interpersonal, analytical, and problem-solving skills, with the aptitude to influence colleagues, peers, and cross-functional teams
• Proven experience to scrutinize data, identify and interpret trends, and develop and execute appropriate action plans based on discoveries

Preferred Qualifications

• Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Ability to travel, including overnight stays, as required (5%)

Working Conditions

• Normal in-office demands
• Visit stores to enhance understanding of the associate/guest experience and collaborate with field partners

Pay

The pay range for this position is $77,600.00 - $103,000.00 per year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs.

Benefits

Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page.