Product Owner - API Platform

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. The heartbeat of SHI is our employees—all 7,000 of them. If you join our team, you’ll enjoy our commitment to diversity as the largest minority- and woman-owned enterprise in the U.S., continuous professional growth and leadership opportunities, health, wellness, and financial benefits, and world-class facilities and technology.

About the role

The Product Owner – API Platform is responsible for defining and executing the vision, roadmap, and product strategy for SHI’s API Platform ecosystem, including API Management (APIM), Developer Portal, and API governance capabilities. This role serves as the primary liaison between business stakeholders, architects, and engineering teams to ensure the platform delivers scalable, secure, and high-value API solutions that enable business growth, improve developer experience, and support enterprise digital transformation initiatives. This position is required to report to the Austin, TX or Somerset, NJ office location on a hybrid basis.

Responsibilities

• Own the vision, roadmap, and backlog for SHI’s API Platform, API Management (APIM), Developer Portal, and API governance capabilities.
• Partner with business stakeholders, architects, and engineering teams to translate business needs into prioritized product features and user stories.
• Define and prioritize product investments that improve API adoption, developer experience, and platform scalability.
• Lead backlog refinement, sprint planning, acceptance criteria definition, and release prioritization activities.
• Establish, monitor, and measure key performance indicators (KPIs) related to platform adoption, API consumption, reliability, and customer satisfaction.
• Facilitate alignment across business, engineering, security, and operations teams to ensure successful delivery of product roadmap initiatives.
• Serve as the primary decision-maker for product priorities and tradeoff discussions.
• Communicate roadmap progress, business value, risks, and strategic priorities to leadership and key stakeholders.

Behaviors and Competencies

• Analytical Thinking: Apply critical thinking to analyze data, identify patterns, and make basic inferences.
• Business Acumen: Analyze financial and operational data to make informed decisions.
• Collaboration: Actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
• Communication: Effectively communicate complex ideas and information, and adapt communication style to the audience.
• Data Analysis: Identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them.
• Detail-Oriented: Identify errors or inconsistencies in work and make necessary corrections.
• Initiative: Identify opportunities for improvement, propose solutions, and take action without explicit instructions.
• Follow-Through: Manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.
• Organization: Prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Problem-Solving: Identify problems, propose solutions, and take action to resolve them without explicit instructions.

Requirements

• Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience.
• 5+ years of experience as a Product Owner, Product Manager, Business Analyst, or in a related product leadership role.
• Experience managing technology platforms, digital products, or enterprise integration solutions.
• Experience working closely with software development teams and technical architects.
• Experience supporting enterprise-scale digital transformation initiatives.
• Experience with developer portals, developer experience initiatives, or customer-facing digital platforms.
• Ability to travel 10%.

Skills

• Strong product ownership, product management, or business analysis capabilities.
• Ability to manage technology platforms, digital products, or integration solutions.
• Advanced backlog management and prioritization skills.
• Experience creating and refining user stories and acceptance criteria.
• Strong understanding of Agile methodologies and product delivery practices.
• Ability to translate business requirements into technical outcomes.
• Strong collaboration skills for working with software development teams and solution architects.
• Excellent stakeholder management, communication, and relationship-building skills.
• Strong decision-making, problem-solving, and prioritization abilities.
• Ability to evaluate platform performance through KPIs and data-driven insights.
• Knowledge of API lifecycle management, API governance, and developer experience best practices.
• Understanding of REST APIs, JSON, OAuth, OpenID Connect, and API security principles.
• Familiarity with cloud-native architectures, microservices, and modern integration patterns.

Preferred Qualifications

• API Product Owner or API Platform Product Management experience.
• Experience with API Management platforms such as Azure API Management (APIM), Apigee, Kong, MuleSoft, or similar technologies.

Pay

The estimated annual pay range for this position is $90,000 - $135,000, which includes a base salary. Compensation is dependent on job-related knowledge, skills, experience, and market location.

Benefits

• Medical, vision, and dental benefits.
• 401K retirement plan.
• Flexible spending accounts.