Product Operations Manager, Member Experience

For our client, we are seeking a Product Operations Manager, Member Experience to join the team of a leader in the Healthcare space. This role will support the operational effectiveness of the member experience function by turning frontline feedback into practical improvements. The person in this role will partner closely with engineering, operations, and cross-functional stakeholders to identify technology issues, drive fixes, and improve adoption across the team. With a strong focus on change management, the role will help ensure new tools and processes are communicated clearly, trained effectively, and measured for impact. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $134,600 – $175,000 annually Responsibilities Evaluate enabling technologies on the floor to identify issues and assess severity Communicate technology needs to engineering for corrective action Ensure fixes are implemented effectively and adopted by the floor team Oversee change management processes, including training and communication for new features Develop and implement quick feedback loops for continuous improvement Close the loop by communicating outcomes of feedback raised by the floor team Analyze and track KPIs to measure technology adoption and member impact Qualifications Bachelor's degree required 3-6 years of experience in product operations, program management, product management, or operations in a technology-enabled environment Experience supporting internal tools or operational software in contact centers or similar settings Strong change management skills, particularly in training and communication Ability to deliver critical feedback and make tough prioritization calls with grace Collaborative communicator with the ability to build relationships across departments Familiarity with Medicare Advantage or health plan operations is a plus Benefits Comprehensive medical, dental, and vision coverage 401k matching and regular compensation reviews Performance-based bonus program Flexible time-off policy and mental health resources Remote-first culture supporting work-life balance Professional development funding and mentorship opportunities Employee Stock Purchase Plan (ESPP) and various stipends for expenses Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.