Product Operations Manager, Member Experience

About the role

The Business Enablement team at Clover leads technological advancement and ensures robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is to make it easy for the business to do what’s right for Clover.

Responsibilities

• Continuously evaluate the Houston Floor Team’s enabling technologies to determine what is actually broken and how badly.
• Carry that to engineering with the context they need to fix it.
• Ensure the fix lands on the floor instead of quietly going unused.
• Embed with the Houston service team, building direct relationships with advocates, team leads, and supervisors.
• Own the problem statement, its severity, and its timing.
• Make the triage call and defend it.
• Run change management for the floor.
• Develop and track KPIs that measure adoption and impact.
• Collaborate deeply across teams to translate operational reality into requirements and technical constraints.

Requirements

We are seeking a Product Operations Manager to own the loop between our Houston service floor (Team Leads, Supervisors, and Advocates) and the teams building the technology it runs on. The role requires a hands-on operator who has helped drive change through a live production environment, is energized by an organization still taking shape, and is experienced supporting internal tools, operational software, or workflow products.

Qualifications

• Bachelor's degree required.
• 3–6 years of relevant experience in product operations, program management, product management, or operations in a technology-enabled environment.

Skills

• Hands-on experience driving change through a live production environment.
• Experience supporting internal tools, operational software, or workflow products.
• Comfortable saying no and good at it.
• Understanding of how data, technology, and human workflows interact in a live operation.
• Ability to communicate clearly and collaborate effectively with cross-functional teams.

Benefits

Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.

Physical Well-Being: Comprehensive medical, dental, and vision coverage.

Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.

Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!