Principal Product Manager, Member Experience

About the role

This role will define and drive the strategy for a core consumer experience that supports members throughout the care journey in a healthcare setting. You will partner closely with design, engineering, analytics, and business stakeholders to shape an intuitive, high-quality experience that improves engagement, adoption, and outcomes. The ideal candidate brings deep product leadership, strong analytical judgment, and the ability to turn complex user and system needs into a clear roadmap.

Responsibilities

• Set the vision and strategy for the core member software experience across the care journey
• Map the complete member journey and drive alignment across cross-functional teams
• Champion strong design and maintain high standards of craft and detail
• Use data and research to inform decisions and define success metrics
• Lead projects from concept through prototyping, launch, and iteration
• Communicate complex ideas clearly to engineers and executives
• Mentor other product managers on product craft and analytical rigor

Qualifications

• 12+ years of senior product management experience in consumer-facing products at scale
• Direct ownership of a consumer product experience from concept to measurable adoption
• Strong understanding of B2C product dynamics, including user engagement and retention
• Proficient in product analytics tools and SQL, combining qualitative and quantitative insights
• Technical fluency in modern software applications, APIs, and system dependencies
• Proven ability to influence senior leaders and build trust in a matrixed organization
• Empathy for users in healthcare and a conviction about technology's role in improving access and outcomes

Benefits

• Flexible vacation policy for personal time and relaxation
• 80 hours of paid sick, safe, and caregiver leave annually
• Remote work opportunity
• Professional development and mentorship opportunities

Pay

$200,000 – $230,000 annually

Schedule

Remote — US-based candidates only, no visa sponsorship available