Product Operations Manager | Housing

About EliseAI

We're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About The Role

The Product Operations Manager plays a central role in shaping EliseAI's next phase of growth. You will work at the heart of product development, partnering closely with Product and Engineering to turn ambitious ideas into reliable, enterprise-ready solutions. This role offers meaningful ownership over execution, launch quality, and iteration speed as we scale a fast-growing business line.

Key Responsibilities

• Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition
• Conduct thorough discovery sessions with new clients to understand their needs and requirements
• Drive launch readiness and coordinate cross-functional stakeholders through release
• Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
• Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
• Use SQL and internal tools to analyze product usage, adoption, and workflow health
• Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
• Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
• Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives

Requirements

• Experience in product operations, management consulting, or related operational roles in high-growth tech companies
• Working proficiency in SQL and comfort driving independent analysis
• Proven ability to manage complex, cross-functional initiatives in ambiguous environments
• Strong written communication skills, including specs and process documentation
• High attention to detail with strong ownership and follow-through
• Willingness to work in person at our office 4-5 days a week

Why Join?

• Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it.
• Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

• Competitive salaries
• Medical, Dental and Vision premiums covered at 100%
• Completely paid parental leave
• Commute benefits
• 401(k) benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays

Job Compensation Range

The salary range for this role is $150,000 - $220,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.