Product Operations Manager

About The Team

OpenAI’s Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user-interface products (ChatGPT, Codex, etc). The Product Ops team is responsible for providing operational expertise and leverage for product teams bringing solutions to market, and streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale.

About The Role

This Product Operations Manager role is for a senior IC. Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Stand Up and Operate Alpha/Beta/GA Programs

• Stand up and operate alpha/beta/GA programs with clear entry/exit criteria
• Recruit design partners
• Run internal dogfooding
• Transform qualitative/quantitative insights into prioritized product work

Launch Calendar and Readiness Cadence

• Own the launch calendar and readiness cadence for a product group
• Run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM

User Feedback

• Build the systems to capture, triage, and synthesize user feedback into actionable recommendations

High-Impact Moments

• Lead coordination for high-impact moments (e.g., Dev Day demos, rollout waves, partner showcases)
• Manage timelines, resources, and communications to ensure successful outcomes

Internal Tools/Automations

• Build internal tools/automations (code/no-code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.

Scaling the Product Operations Function

• Contribute to building and scaling the Product Operations function at OpenAI—codify best practices, raise the quality bar, and mentor peers

Qualities and Skills

• Regularly working with agentic AI tools to increase leverage (e.g. Codex)
• An entrepreneurial spirit, bias for action, and high agency; ship v1s quickly and iterate to quality at scale
• Build systems/tools (via code / no-code / AI) to make internal processes simple, fast, and reliable
• Self-prioritize and context switch across multiple projects and stakeholders without losing the thread
• A clear, persuasive communicator in writing and in the room; influence without authority
• Engaged and curious about the rapidly evolving AI and agentic-systems landscape
• Know how to find the line between chaos and bureaucracy when setting up processes
• Nurture a fun, inclusive, high-ownership team culture
• Appreciate the technical nuances of LLM-powered agents (tool use, evals, telemetry, safety constraints)

Specific Technologies / Skills

• Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc)
• Programming Languages: Python, JavaScript (for automation scripts)
• No-Code/Low-Code Platforms: Airtable, Retool, Zapier (or equivalents)
• Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks
• Git & GitHub
• Terminal proficiency and comfort with CLIs

OpenAI

We are an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background Checks

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.

Reasonable Accommodations

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

Privacy Policy

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

Compensation Range

$257K - $285K