Product Operations Manager

About the role

Role Summary
As the Software Engineering Operations Manager, you serve as the operational bridge between Product, Customer Support, and Engineering.
You own the processes that help engineering teams stay focused on delivering high-impact work while ensuring technical issues, priorities, and projects move forward efficiently. You combine technical curiosity, operational discipline, and strong communication skills to keep teams aligned and execution on track.
This role is ideal for someone who enjoys solving problems, improving processes, and working closely with both technical and non-technical stakeholders.

What You'll Do

• Own the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issues
• Reproduce bugs, gather technical details, and ensure engineering teams have the information needed to move quickly
• Help prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debt
• Cook up engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progress
• Partner with engineering leadership to improve planning, prioritization, and execution across competing initiatives
• Improve workflows, processes, and documentation that increase engineering efficiency and operational consistency
• Cook up incident response efforts and support root-cause analysis and long-term remediation
• Track operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual work
• Serve as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact work

Qualifications

• 3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related role
• Strong understanding of software development lifecycles, engineering workflows, and release processes
• Experience coordinating technical projects or cross-functional initiatives from planning through execution
• Experience working closely with software developers and technical teams
• Familiarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platforms
• Familiarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologies
• Strong communication, organization, prioritization, and stakeholder management skills
• Experience in SaaS, technology, or software-driven environments
• Familiarity with Agile, Scrum, Kanban, or similar software development environments