Product Operations Lead

What We're Building

We're building the AI-native social engineering defense platform. This means we're designing scalable systems that monitor billions of domains, social media accounts, apps, dark web forums, etc., and leverage AI agents to identify and neutralize digital threats.

What We're Looking For

We're looking for a Product Operations Lead who can drive operational excellence across Product, Engineering, Data/ML, and Customer teams to help scale an AI-native security platform. You'll turn ambiguous problems into repeatable processes, improve how products are built and launched, surface insights from data and customers, and ensure teams have the operational foundation to execute quickly.

• Proven track record improving cross-functional product operations and driving strategic initiatives in fast-moving environments
• Strong analytical and technical fluency (SQL, APIs, product analytics, data pipelines, ML concepts) to identify opportunities, measure outcomes, and inform product decisions
• Excellent at designing scalable processes for roadmap planning, product launches, feedback loops, prioritization, and cross-functional execution
• Relentless about operational excellence: identifies bottlenecks, streamlines workflows, and enables Product and Engineering teams to move faster
• Metrics-driven: defines KPIs, builds dashboards, synthesizes customer and business insights, and ensures product decisions are backed by data
• Clear, direct communicator who aligns Product, Engineering, Go-to-Market, and Leadership around priorities, execution, and measurable business outcomes

What We Offer

• A mission-driven culture with low ego, high ownership, deep customer obsession, and exceptional talent density
• Free lunch and dinner in the office
• Flexible PTO
• Quarterly team offsites