Product Operations Lead

About the role

We are looking for a sharp, highly organized, and proactive Product Operations Manager to serve as a right-hand operational partner to our Chief Product Officer. In this role, you will help amplify the CPO's reach, streamline product organization processes, and drive strategic cross-functional initiatives from concept through execution.

Responsibilities

• Product Operations & Metrics KPI Tracking & Reporting: Define, track, and report on core product KPIs, operational metrics and SLAs, and product performance dashboards in partnership with product managers, engineering and data science teams.
• Process Optimization: Identify bottlenecks in the product development lifecycle and refine processes for roadmap management, feedback loops, and internal communications.
• Tooling & Cadence: Manage the operational cadence of the product team (e.g., weekly syncs, product reviews, roadmapping tools) to keep teams aligned and accountable.
• Strategic Support & CPO Amplification: Planning & Alignment: Partner with the CPO to facilitate quarterly/annual product planning cycles, OKR setting, budget setting, and strategic alignment exercises across the team.
• Executive Decks & Communications: Draft compelling slide decks, executive summaries, and quarterly reports for board meetings, company all-hands, and cross-functional leadership syncs.
• Executive Representation: Step in to participate in key meetings on behalf of the CPO, capturing critical context, driving decisions, and ensuring follow-ups are executed.
• Cross-Functional Initiative Leadership: Special Projects: Take ownership of critical cross-departmental initiatives that don't have a single permanent product owner (e.g., internal tool rollouts, PRD templates).
• Team Connectivity: Serve as a bridge between the various product teams to ensure consistency. Help identify dependencies, bottlenecks, overlaps and opportunities and flag when appropriate.

Requirements

• Previous experience in product operations, product management, management consulting, strategy, or program management in an executive facing capacity.
• Strong interpersonal skills with the confidence to represent CPO perspectives, facilitate meetings with senior leaders, and drive consensus.
• Comfortable working with data, setting up basic tracking systems, and pulling actionable insights from product analytics/KPIs.
• AI Savvy: Comfortable using various AI tools to create content, design processes, build tools and automate recurring tasks.
• Outstanding written and visual communication skills, with a track record of translating complex strategy into clear, visually engaging slide decks.
• Exceptional organizational skills, high attention to detail, and a proven ability to manage multiple complex initiatives simultaneously.

Qualifications

• Master's degree in Business Administration, Computer Science, Engineering, or a related field.
• Minimum of 5 years of relevant experience in product operations, product management, or a similar role.
• Experience in managing cross-functional teams and driving strategic initiatives.
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Excellent analytical and problem-solving skills.
• Strong understanding of product development lifecycle and agile methodologies.

Skills

• Experience with project management tools such as Jira, Trello, or Asana.
• Knowledge of data visualization tools such as Tableau or PowerBI.
• Experience with AI tools and platforms such as Google Cloud, AWS, or Microsoft Azure.
• Strong presentation and communication skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salaries & Bonus Plan (for eligible roles)
• Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)