Product Operations Lead

About the role

We are looking for a technical, operationally sharp, people-driven ProdOps Lead to own the performance and execution of Ascend's Product Operations team.

Responsibilities

• Build and maintain the loan operations automation roadmap
• Own monthly tooling improvements and automations
• Own spec delivery and alignment with tech on cross-functional projects

Qualifications

• 3+ years in operations, program management, or a related role in a high-growth environment
• Hands-on experience building or iterating on internal tools (Retool, Lovable, or similar no-code/low-code platforms)
• Track record of hitting SLA targets and developing direct reports
• Strong analytical instincts with the ability to build and maintain metrics dashboards that drive decisions
• Bias for direct communication, structured thinking, and proactive problem-solving without needing to be asked

Benefits

• 100% health premiums covered for you and your dependents
• 401k with employer matching options
• Fast growing team with an emphasis on promoting from within
• 80% of all hires in the last 12 months have already been promoted!
• Unlimited PTO
• Company paid commuter benefits
• Parental and family leave
• Lunch everyday
• Dog-friendly office!

Pay

Base Salary Range: $130,000-150,000

Schedule

All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!