Product Operations Coordinator, MGM+ Network Operations

About the role

MGM+ is seeking a Production Operations Coordinator to join the Network Operations team. This role combines editorial and technical expertise to coordinate the procurement and delivery of programming content while supporting hardware and software content management solutions. You will participate across multiple stages of the content assembly line—from establishing asset specifications to managing system-based content archival solutions to scoping technical solutions across the MGM+ business. This high-visibility role requires collaboration with global teams and supports Amazon's Content Security protocols.

Responsibilities

• Support Network Operations in all hardware and software development initiatives, including future AI project development, to drive peak workflow efficiency.
• Serve as the liaison with third-party vendors and Post Production teams to ensure compliance with evolving industry standards for video codecs, audio configurations, localization, audio description, and graphics.
• Review, modify, and maintain MGM+ asset and delivery specifications to meet business and technical requirements.
• Coordinate the trafficking of program content and promotional materials via secure delivery platforms (Aspera, Box) through the LGA16 restricted-access Secure Media Network.
• Manage archival assets utilizing the Iconik PAM Production Management System, ensuring content is organized, accessible, and secure.
• Perform Quality Control (QC) management of assets within the Network Operations infrastructure, identifying and escalating issues proactively.
• Provide guidance to cross-functional MGM+ teams (Creative Services, Post Production, PR) on hardware and software solutions for content processing that meet Security protocols.

Qualifications

Basic Qualifications

• Bachelor's degree in Media Studies, Communications, Film/Television Production, or related field.
• 1+ years of experience in broadcast operations, digital media operations, or content supply chain management.
• Experience with database or asset management systems.
• Knowledge of film and television formats, deliverables, and ordering processes.
• Knowledge of video file specifications for broadcast and VOD platforms.
• Experience managing and reporting on large volumes of data with high attention to detail.
• Proficiency with Mac computers and productivity tools (Airtable, Microsoft Word, Excel, or equivalent).

Preferred Qualifications

• Experience with IBMS, Fabric, or similar media management platforms.
• Experience with Production Asset Management (PAM) systems such as Iconik.
• Familiarity with content security protocols and secure media workflows.
• Experience with Adobe Creative Cloud.
• Experience working with international teams across multiple time zones.
• Experience with AI/ML tools or automation initiatives in media workflows.
• Demonstrated ability to identify process improvements and drive operational efficiency.

About the Team

Network Operations consists of 12 members based in NYC and London. The team brings decades of industry experience in all phases of asset procurement, processing, and publication across all platforms and industry affiliates.

Pay

USA, NY, New York - $66,300.00 - $115,600.00 USD annually.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.