Product Operations Coordinator

Key Responsibilities

• Research, identify, and engage with suppliers to source products that align with customer requirements and business objectives.
• Build and maintain positive relationships with vendors while negotiating pricing, lead times, and product specifications.
• Career Development
• Assist with the development and implementation of branded packaging, custom labeling, and other product presentation materials.
• Ensure packaging and product details align with established branding guidelines and customer expectations.
• Review product specifications and packaging requirements to maintain consistency and quality across all product lines.
• Enter and maintain accurate product, pricing, inventory, and order information across purchasing, POS, and customer management systems.
• Generate and manage purchase orders while tracking order progress from placement through delivery.
• Verify data accuracy and maintain organized records for sourcing projects, product approvals, invoices, and shipping documentation.
• Serve as a resource for customers by providing product information, order status updates, and assistance with fulfillment-related questions.
• Collaborate with sales, marketing, and operations teams to ensure product offerings support business goals and customer needs.
• Help resolve sourcing, production, or delivery issues by coordinating communication between all parties involved.
• Contribute ideas and recommendations that improve processes, efficiency, and overall customer satisfaction.
• Maintain detailed documentation of approvals, samples, revisions, and supplier communications.

Job Requirements

• Bachelor's degree in Business, Supply Chain Management, Marketing, or a related field, or equivalent professional experience.
• 1+ years of experience in sourcing, purchasing, procurement, vendor management, or a related function.
• Experience working with promotional products, branded merchandise, apparel, or consumer goods is a plus.
• Proficiency with purchase order systems, CRM platforms, POS systems, and Microsoft Office applications.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Appreciation for branding, packaging, and product presentation.
• Solutions-oriented professional with strong problem-solving abilities.
• Customer-focused mindset with a commitment to service excellence.
• Highly organized and capable of managing detailed product and vendor information.
• Collaborative team player who builds strong relationships across departments and with external partners.
• Adaptable and flexible when priorities shift or business needs evolve.
• Comfortable balancing administrative responsibilities with project coordination and vendor interaction.