Product Onboarding Specialist

Onsite | Portland Metro Area, OR | Hourly, Non-Exempt

About the Role

Fulfil is redefining the grocery supply chain through advanced robotics and automation. As a Product Onboarding Specialist, you’ll serve as the bridge between merchandising, engineering, and operations teams—ensuring safe, reliable, high-performance system operation. This is a unique pre-launch opportunity to take part in site deployment, from bring-up and commissioning through partner handover and site acceptance testing, into full production. The role offers room for advancement, with potential to grow into a Factory Operator or Assistant Site Lead position.

Responsibilities

• Product Measurement & Data Capture
  • Accurately measure retail products using approved tools and procedures.
  • Capture item-level data such as dimensions, weight, orientation, packaging type, and other required attributes.
  • Enter product information into internal systems with a high degree of accuracy.
  • Review work for completeness, consistency, and potential errors.
• Product Testing
  • Evaluate how products fit within storage environments used by the automation system.
  • Test product placement, orientation, stability, and handling readiness.
  • Identify products that may be too large, unstable, fragile, irregularly shaped, or otherwise unsuitable for automated handling.
  • Document pass/fail results, exceptions, and special handling requirements.
• Inventory Management & Product Control
  • Organize and track products throughout the onboarding process.
  • Maintain accurate inventory records for products being tested, staged, or completed.
  • Support receiving, stocking, movement, and control of product samples.
  • Keep work areas clean, organized, and ready for accurate measurement and testing.
• Quality, Accuracy & Process Compliance
  • Follow SOPs, checklists, and standardized onboarding procedures.
  • Maintain a strong focus on accuracy, consistency, and repeatability.
  • Escalate unclear or questionable product fits instead of guessing.
  • Help identify process gaps, documentation issues, and opportunities for improvement.
• Cross-Functional Collaboration
  • Work closely with Operators, Engineers, and site leadership to resolve onboarding questions.
  • Communicate product issues, fit concerns, and data discrepancies clearly.
  • Support on-time operational deployment by completing onboarding tasks accurately and efficiently.
  • Share observations that may improve product onboarding, tray fit standards, or automation performance.
• Growth Toward Operations
  • Build a strong understanding of Fulfil’s automation system, product handling requirements, and operational workflows.
  • Demonstrate reliability, ownership, and process discipline.
  • Develop the skills needed to grow into a future Operator role supporting live automation system performance.

Requirements

• Experience in retail operations, grocery, or similar environments.
• Safety-first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with the ability to explain complex system behavior simply.
• Calm, detail-oriented decision-maker who performs consistently over time and well under pressure.
• Comfortable using spreadsheets, dashboards, logs, and diagnostic tools; experience with metric reporting.
• Reliable, self-motivated, and able to operate with a high degree of ownership.
• Flexible schedule—preference for candidates with open availability.

Preferred Skills

• Exposure to warehouse automation, robotics platforms, industrial systems, or data capture.
• Familiarity with item measurement and interpretation of data (calipers, scales).
• Experience supporting deployments, pilots, deadlines, and prioritization.
• Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

Pay

The compensation range for this position is $17–23/hour plus stock and benefits. Pay within the range is based on candidate experience, job-specific skills, education, and work location.

Benefits

• Full medical, dental, and vision coverage.
• 401(k) retirement plan.
• Equity in a mission-driven organization.
• Early-stage exposure to a fast-growing robotics company.
• Opportunities to work closely with engineering and operations to help shape a live automation system.
• Supportive, high-ownership operational culture.