Product Manager - ServiceNow

Duration: 12+ Months Location: KS-Overland Park Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Product Manager - ServiceNow, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives. Responsibilities Product Management Discipline/Portfolio AccountabilityOwn the ServiceNow portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibilityDefine standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-makingIntroduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of workingPartner with D&IT Product Management leadership for mentorship, coaching, and practice alignmentDelegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision frameworkRoadmap Development, Release Governance, and Portfolio AlignmentOwn and maintain the integrated ServiceNow portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision viewTranslate platform strategy, maturity goals, and roadmap priorities into structured product workAccountable for roadmap alignment to the ServiceNow platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomesPartner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflictsMaintain visibility into roadmap status, assumptions, blockers, and decision pointsDefine the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value reviewPrioritization Model and Backlog GovernanceOwn the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readinessPartner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic prioritiesSet Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcomeAccountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacityIdentify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner Qualifications 12+ years of product management, product ownership, business analysis, or enterprise platform experienceExperience managing or supporting complex technology product portfoliosStrong understanding of product management practices, including roadmap development, backlog management, prioritization, user story writing, and stakeholder alignmentDemonstrated ability to translate ambiguous business needs into structured, actionable requirementsExperience working in Agile, hybrid Agile, or scaled delivery environmentsStrong facilitation skills with the ability to align business, technical, and delivery stakeholdersAbility to operate in a matrixed environment without direct authorityStrong written communication skills, including executive-ready summaries, decision documentation, and product materialsDemonstrated ability to manage competing priorities across multiple workstreamsExperience serving as Accountable product manager for portfolio process, prioritization, release governance, roadmap trade-offs, stakeholder alignment, and executive decision readiness Preferred Qualifications Experience with ServiceNow or another enterprise workflow platformExperience supporting ITSM, ITAM, SPM, SecOps, IRM, ITOM, Employee Experience, or enterprise service management capabilitiesFamiliarity with Product Operating Model practicesExperience helping establish product management discipline in a maturing platform or transformation environmentExperience with value-based prioritization, KPI development, and product performance reportingServiceNow CSA, Product Owner, Agile, Scrum, or product management certification preferred but not requiredExperience applying portfolio rationalization, technical debt, release governance, and measurable outcome practices in an enterprise platform environment The salary range for this role is $115,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives. At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. Americans With Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com. Onsite work expected - Day 1