Product Manager – Service Contracts

International’s Service Contracts and Connectivity Group is seeking a Product Manager – Service Contracts to enhance our product portfolio and support the shift from offering products to providing comprehensive solutions for vehicle owners and operators. The role focuses on Extended Service Contracts, Maintenance Telematic products, and predictive offerings that improve customer efficiency, uptime, and brand loyalty.

Responsibilities

• Manages product lines to enhance or distinguish product placement
• Owns market research and monitors competitive activity to identify business opportunities and address customer needs
• Works collaboratively to establish pricing strategies
• Communicates VOC (voice of the customer) and VOD (voice of dealer) for product improvements and competitive positioning
• Leverages customer feedback to develop contracted solutions that optimize total cost of ownership
• Works cross-functionally to ensure organizational alignment with business plans for new or enhanced products
• May be assigned to strategic initiatives aimed at transforming the customer experience

Requirements

• Bachelor's degree and at least 5 years of marketing, sales, or product-related experience, including at least 1 year of lead experience
• OR Master's degree and at least 3 years of marketing, sales, or product-related experience, including at least 1 year of lead experience
• OR At least 8 years of marketing, sales, or product-related experience, including at least 1 year of lead experience
• Must be legally authorized to work in the United States on an unrestricted basis (U.S. Citizen, Legal Permanent Resident, Refugee, or Asylee); sponsorship (e.g., H-1B) is not anticipated

Desired Skills

• Proven product management experience with demonstrated success engaging conquest or pilot customers
• Ability to create professional PowerPoint presentations for large dealer or executive meetings
• Strong analytical skills and proficiency in MS Excel
• Willingness to travel to dealer and customer locations
• Comfort with new technology (software & hardware)
• Experience presenting to large groups, in person or remotely
• Superior organizational and follow-up skills
• Insurance, telematic, predictive AI, data-driven maintenance, or warranty experience is a plus

Benefits

This position offers competitive, market-based compensation and a comprehensive benefits package designed to support employee wellbeing. Learn more at careers.international.com/#benefits.

About the Company

TRATON SE, the parent company of the TRATON GROUP, is a global leader in commercial vehicle manufacturing, encompassing brands like Scania, MAN, International, and Volkswagen Truck & Bus. The Group’s portfolio includes trucks, buses, and light-duty commercial vehicles, with a mission to transform transportation for a sustainable world.

International, based in Lisle, Illinois, delivers solutions that enhance uptime and productivity for commercial vehicle customers. The company manufactures International® trucks and engines, IC Bus® school and commercial buses, and develops Fleetrite® aftermarket parts. Since joining the TRATON GROUP in 2021, International continues to drive innovation in sustainable mobility.