Product Manager – Service Brass

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we develop products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America. Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people-focused solutions and products. We champion our people because when they succeed, our communities thrive.

About the role

As a Product Manager for the Service Brass product line, you will hold overall responsibility for the portfolio of Service Brass products and oversee the entire product lifecycle—from ideation through development, introduction, growth, maturity, decline, and end-of-life—to meet customer needs and business goals.

Responsibilities

• Gather and assimilate information on the market, customer needs, and problems from all product stakeholders, including corporate strategy, pre-sales, marketing, sales, development/engineering/QA/testing, and supply chain/manufacturing/operations.
• Formulate and maintain product strategies and roadmaps for new and existing products, exploring adjacent market opportunities to drive growth and maintain market share while ensuring alignment with stakeholder input.
• Review and respond to product suggestions submitted by stakeholders.
• Define product functional, cost, and quality requirements in Market Requirement Documents (MRD) based on customer needs and business objectives for both new and existing products, ensuring stakeholder review and input.
• Manage and present product development through NPD stage gates 1 and 2, ensuring ServiceNow is up-to-date and all required documentation is completed; hand off to the appropriate project manager for gates 3 and beyond where assigned, otherwise manage through all stage gates.
• Collaborate with and advocate for projects with production, R&D, and development/software engineering groups to ensure adequate engineering resources are allocated for priority product management projects.
• Provide ongoing product clarification and updates on requirements to engineering teams, revising documentation (MRD, etc.) as appropriate.
• Work with product marketing and sales to ensure proper client and sales documentation and training are in place to meet commercialization objectives.
• Define and track key performance indicators (KPIs) to measure product success for both new and existing products, such as financial, customer, and market trends.
• Develop pricing strategies and ensure product profitability for both new and existing products, setting product pricing and ensuring approval and communication as required.
• Advocate for the product vision and its progress, both internally and externally.
• Support sales efforts to drive product success, including driving customer lists, arranging/supporting customer trainings (onsite and in the field), providing product demonstrations, and offering onsite troubleshooting.
• Serve as third-line technical support for products when required, assisting the technical support team in becoming self-sufficient.

Requirements

• Strong strategic thinking and analytical skills with an ability to assimilate and synthesize large amounts of information.
• Excellent communication and interpersonal skills.
• Ability to lead cross-functional teams and collaborate effectively.
• Strong problem-solving skills and attention to detail.
• Proven track record of launching successful products.
• Intermediate computer skills, including proficiency in Office Suite (especially Excel and Outlook).
• Comfortable developing skills in coaching, developing, and holding others accountable.
• Willingness to travel up to 35% of the year, depending on supported location(s).

Qualifications

• Bachelor’s degree in a relevant field (e.g., Engineering, Business, Marketing, etc.).
• 5+ years of experience in product management within a manufacturing market or water industry.
• Experience working with cross-functional teams and managing multiple stakeholders.
• Understanding or experience with quality and manufacturing processes involving hardware.

Benefits

• Medical, dental, and vision insurance.
• 401k plan with 5% Company match.
• Employee Stock Purchase Plan (ESPP).
• Short-term and long-term disability benefits.
• Vacation and 100% paid parental leave.
• Tuition reimbursement program.
• Student debt retirement matching.
• Well-being program.
• Employee Assistance Program (EAP).
• Company-provided life insurance.
• Supplemental insurance at group rates.

This position is salaried exempt and does not qualify for overtime pay. Primary work hours are Monday through Friday.