Product Manager, Search Experience

As a member of Best Buy's Search Experience team, you’ll improve the performance and stability of experiences that help millions of customers discover products across BestBuy.com and the Best Buy mobile app.

Responsibilities

• Support the definition and execution of the product strategy and roadmap for performance across product discovery experiences, including search, browse, and promotional listing pages
• Partner with engineering, design, analytics, and architecture teams to identify and prioritize opportunities that improve the customer experience, site speed, reliability, and business performance
• Establish and drive key performance metrics, including Core Web Vitals and other experience health indicators across web and app
• Use customer insights, analytics, experimentation, and operational data to identify friction points and validate product investments
• Balance customer outcomes, technical investments, and business objectives to make informed prioritization and tradeoff decisions
• Lead cross-functional alignment across engineering, design, operations, legal, partner product teams, business, and other key stakeholders
• Translate complex technical challenges into clear customer and business outcomes for leaders and partners across the organization
• Build strong partnerships with engineering teams to continuously improve the scalability, performance, and resilience of product discovery experiences
• Measure product impact through experimentation, performance monitoring, and KPI tracking, using learnings to inform future strategy and roadmap decisions
• Contribute to product operating mechanisms including roadmap planning, prioritization, OKRs, and regular business reviews

Requirements

• 5+ years of product management experience or related experience delivering digital products, platforms, or customer experiences
• 2+ years of experience using data, experimentation, and customer insights to drive product decisions and measure outcomes
• 2+ years of experience in strategy creation, customer-focused solutioning, cross-functional leadership, etc.
• Demonstrated ability to influence priorities and drive alignment across multiple teams and partners
• Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing, or related field OR equivalent experience

Preferred Qualifications

• Experience improving digital customer experiences through performance, reliability, scalability, or usability initiatives
• Familiarity with web and mobile experience metrics such as Core Web Vitals, page performance, latency, and other application health indicators
• Experience leading product teams and partnering with engineering teams on highly technical product challenges
• Experience working in retail, e-commerce, search, discovery, content, and/or customer-facing experiences

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support
• Leaves of absence (LOA) with potential pay sources based on eligibility
• Paid time off (vacation or PTO) based on work location, employment status, salary or hourly status, and years of service
• Incentive pay for eligible roles to drive performance and offer recognition for achieving financial and strategic results

Schedule

This role is hybrid, requiring some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. Specific work arrangements vary by role and team and will be provided during the hiring process.

Position Type: Full time