Product Manager, Merchant Experience

Accountabilities

The Product Manager, Merchant Experience will own the vision, strategy, and execution of merchant-facing products that enable businesses to successfully participate in an AI-driven commerce environment. This role requires balancing merchant needs, consumer experiences, and long-term platform growth while collaborating across multiple teams.

• Define and own the product vision, strategy, and roadmap for merchant platforms and experiences.
• Build scalable products that help merchants onboard efficiently, manage catalogs, optimize product visibility, and grow sales.
• Create intuitive experiences around merchant onboarding, catalog management, pricing, promotions, inventory, checkout, APIs, integrations, and reporting.
• Partner with merchant-facing teams to translate retailer feedback and business needs into scalable product solutions.
• Collaborate with engineering teams to build APIs, integrations, feeds, and platform capabilities that simplify merchant participation.
• Partner with AI and search teams to improve how merchant data is surfaced, ranked, and personalized throughout the shopping journey.
• Partner with data teams to define metrics, dashboards, and reporting solutions that support merchant decision-making.
• Drive initiatives that improve merchant adoption, catalog quality, product coverage, conversion, engagement, retention, and revenue.
• Establish and monitor key performance indicators related to merchant growth, platform usage, product performance, and business outcomes.
• Meet with strategic merchants to validate product direction, identify opportunities, and continuously improve the experience.
• Balance short-term merchant requests with long-term platform investments that support scale.

Requirements

• Experienced product leader with a strong background in ecommerce, marketplaces, merchant platforms, or retail technology.
• Comfortable operating in fast-paced environments and able to turn complex business challenges into simple, impactful product experiences.
• Proven experience owning B2B or merchant-facing products that drive adoption, engagement, monetization, or business growth.
• Strong understanding of ecommerce ecosystems, including product catalogs, pricing, promotions, inventory, checkout, APIs, integrations, and reporting platforms.
• Experience working with marketplace metrics such as GMV, traffic, conversion, average order value, attribution, product visibility, catalog health, and promotional performance.
• Experience partnering with Business Development, Partnerships, Sales, or commercial teams to launch external-facing products.
• Background building dashboards, analytics products, reporting experiences, or data-driven customer solutions is highly preferred.
• Strong product judgment with the ability to balance merchant requirements, consumer needs, and business objectives.
• Experience collaborating cross-functionally with Engineering, Design, AI, Data, Partnerships, and Go-to-Market teams.
• Analytical mindset with the ability to use data to guide prioritization and product decisions.
• Able to operate effectively in ambiguous, rapidly changing startup environments.
• Strong communication, collaboration, and stakeholder management skills.
• Passion for building innovative products from concept to launch.

Benefits

• Competitive base salary range of $250,000-$300,000 USD, depending on experience, location, and level.
• Equity in the form of stock options.
• Medical, dental, and vision insurance coverage.
• 401(k) plan.
• Flexible paid time off and company holidays.
• Fully remote work environment within the United States.
• Regular company offsites and team gatherings.
• Opportunity to build impactful products at the intersection of AI, commerce, and technology.
• Collaborative environment with significant ownership and opportunities for professional growth.