Product Manager, Investment Platform

Job Summary

The Product Manager, Investment Platform will play a pivotal role in driving the success of Mercer’s fast-growing Investment Platform team. This role spans multiple domains including Trading, Billing, Cash Management, Client Reporting, Investment Proposal, and Operational quality and scale. The ideal candidate will be a highly adaptable problem solver and strategic thinker who thrives in a collaborative environment and is comfortable operating across both high-level strategy and execution-level detail. This role requires substantial cross-functional collaboration with internal stakeholders including Wealth Management, Investment Operations, Portfolio Management, Portfolio Consulting, Compliance, Product and Development teams, as well as external vendors and leadership.

Essential Job Functions

• Partner with internal teams to identify, prioritize, and deliver enhancements across multiple domains: Trading, Billing, Cash Management, Client Reporting, Investment Proposal, and Operational quality and scale.
• Collaborate with diverse technical and non-technical stakeholders to define, document and execute product strategies and roadmaps.
• Lead cross-functional initiatives, including but not limited to new investment product launches, to improve user experience for internal teams and clients.
• Support escalated issues from the Product Support team, ensuring timely resolution and effective communication.
• Drive change management and adoption of new features and processes across platforms and teams.
• Rationalize and articulate priorities based on business impact and strategic alignment.
• Operate with a strong sense of ownership and accountability for outcomes.
• Continuously learn and adapt to evolving business needs and technology landscapes.
• Document and refine business processes, workflows, and reporting outputs.
• Manage a portfolio of integration and enhancement activities from planning to execution.

Knowledge, Skills, and Abilities

• Bachelor’s degree required, preferably in Product, Technology, Operations, or Business Administration.
• 5+ years of experience in Product Management, Technology, or Operations.
• Demonstrated ability to learn quickly and solve problems independently.
• Strong collaboration skills with diverse stakeholders.
• Excellent written and verbal communication skills.
• Proven ability to operate effectively across strategic and tactical levels.
• Experience in financial services or investment platforms is a plus.
• Familiarity with portfolio management systems, client reporting tools, and billing platforms is preferred.
• Strong organizational skills and ability to manage multiple priorities.

Work Schedule

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs. All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

Working Conditions

This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs.

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays including a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option
• Pet Insurance
• Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing