Product Manager for Electrical Services (Global)

Key Responsibilities

• Define and own the global roadmap for electrical services across project services and advanced lifecycle services.
• Translate customer needs for safety, regulatory compliance, reliability, and risk reduction into standardized global service offerings.
• Develop clear service definitions including scope, deliverables, entitlements, assumptions, exclusions, and service tiers.
• Ensure services are applicable across mixed electrical environments, supporting both Vertiv and non-Vertiv equipment.
• Lead the global deployment of electrical service offerings, ensuring consistent execution and quality across regions.
• Develop and maintain standardized service artifacts, including: Statements of Work (SOWs) and scope templates, Standard Operating Procedures (SOPs) and testing methodologies, Service delivery playbooks, safety standards, and field execution guidelines.
• Enable regions to adapt offerings to local codes, standards, and regulations while preserving global consistency and technical integrity.
• Partner with engineering, R&D, and subject matter experts to define technically sound and compliant service methodologies.
• Influence product and system designs to support serviceability, testing access, diagnostics, and long-term maintainability.
• Lead development of new electrical services based on market needs, regulatory changes, installed base insights, and field feedback.
• Define value-based pricing frameworks aligned to customer outcomes such as risk mitigation, compliance assurance, uptime improvement, and asset life extension.
• Partner with Sales and Finance to establish pricing guidance, margin targets, and commercial guardrails by service type and region.
• Support sales enablement with clear value propositions and customer-facing narratives focused on safety, reliability, and operational assurance.
• Monitor adoption, execution quality, safety performance, and customer outcomes across electrical services globally.
• Use field data, audit results, and customer feedback to continuously refine service definitions and delivery standards.
• Drive continuous improvement in execution consistency, technical rigor, and customer trust.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related technical field (required).
• 7–12+ years of experience in electrical services, power systems engineering, lifecycle services, or related infrastructure roles.
• Strong knowledge of electrical systems and services, including: Power quality testing and analysis, Electrical safety and compliance studies, Arc flash studies, Transformer and switchgear testing and maintenance.
• Experience operating across multi-vendor (Vertiv and non-Vertiv) electrical environments.
• Proven ability to collaborate cross-functionally in a global, matrixed organization.
• Strong understanding of safety standards, regulatory compliance, and risk management in critical facilities.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.