Services Product Manager for Thermal Systems (Global)

Key Responsibilities

• Define and own the global thermal services portfolio strategy across the service lifecycle, from project services (e.g., commissioning, startup, validation) to recurring and advanced lifecycle services
• Translate customer requirements for uptime, energy efficiency, compliance, and risk reduction into standardized thermal service offerings
• Develop clear service definitions, including scope, entitlements, deliverables, and differentiation across service tiers
• Lead global rollout of thermal service offerings, ensuring consistent adoption and execution across regions
• Develop and maintain standardized service artifacts including: Statements of Work (SOWs), Standard Operating Procedures (SOPs), Service delivery playbooks and enablement materials
• Balance global standardization with regional flexibility to meet local market, regulatory, and customer requirements
• Partner with R&D, engineering, and product teams to influence thermal product designs for serviceability, digital readiness, and lifecycle support
• Collaborate with regional execution teams and external service partners to define scalable delivery models
• Lead introduction of new thermal service offerings through pilots, refinement, and global deployment
• Define value-based pricing frameworks aligned to customer outcomes such as uptime, energy efficiency, asset life extension, and operational risk reduction
• Partner with Sales, Finance, and Services leadership to establish pricing guidance, margin expectations, and commercial models
• Support sales enablement through clear positioning, value propositions, and customer ROI narratives
• Monitor service adoption, execution quality, customer satisfaction, and financial performance
• Leverage field feedback, performance data, and installed base insights to continuously refine service offerings
• Drive continuous improvement in service consistency, scalability, and customer outcomes

Qualifications

• Bachelor’s degree in Engineering or a related technical field
• 7–12+ years of experience in lifecycle services, service product management, thermal infrastructure, or related roles
• Strong understanding of thermal systems and cooling technologies in critical environments
• Proven experience working cross-functionally with engineering, R&D, regional execution teams, and external partners
• Demonstrated ability to operate in a global, matrixed organization and drive alignment across regions

About the role

The Global Product Manager – Thermal Services is responsible for defining, developing, and scaling Vertiv’s global thermal lifecycle service portfolio, encompassing project-based services through long-term lifecycle offerings. This role owns the end-to-end service offering strategy for thermal products, ensuring services are standardized, scalable, serviceable, and aligned to customer reliability, efficiency, and uptime outcomes. The role partners closely with R&D, engineering, thermal product management, regional execution teams, external partners, and digital organizations to translate thermal technology into globally deployable service offerings that regions can consistently sell, deliver, and scale.