Product Specialist - Thermal

About the role

The Product Specialist – Thermal (Americas) supports offering management efforts to drive growth, adoption, and profitability of Vertiv’s liquid cooling portfolio across the Americas region. This role reports directly to the Sr. Director, Product Management – Thermal and works closely with Product Managers – Liquid Cooling.

Responsibilities

• Provide direct support to Product Managers – Liquid Cooling in managing the Americas portfolio and executing product strategies.
• Support execution of product roadmaps through the New Product Development (NPD) Stage Gate process, with a focus on launch phases and sustaining existing offerings.
• Support day-to-day management of the Americas liquid cooling portfolio, including coordination of new product introductions, regional variants, engineered-to-order (ETO) solutions, and end-of-life activities.
• Research and analyze market trends, demand drivers, customer needs, and competitive landscape related to liquid cooling and high-density data center applications.
• Gather and analyze customer, sales, and field inputs to identify growth opportunities and adoption trends.
• Ensure all customer-facing documentation and marketing collateral are accurate, complete, and up to date.
• Provide product and offering information to customers, sales teams, customer service, and application engineering.
• Contribute to VAVE and cost optimization initiatives by gathering data and coordinating cross-functional actions.
• Mine and analyze data to support forecasting, executive summaries, and sales/order trend analysis.
• Support pricing and competitive analysis activities, including data gathering and margin tracking.
• Aid in demand forecasting by compiling inputs from sales, operations, and historical data.
• Help coordinate and support resolution of product-related issues, including delivery, quality, inventory, and order management.

Qualifications

• Bachelor’s Degree in Engineering or related technical field (BS or Master preferred).
• 3+ years of experience in product management, thermal systems, or data center infrastructure preferred.
• Experience with liquid cooling technologies (CDUs/XDUs, direct-to-chip, immersion, or fluid systems) preferred.
• Basic understanding of the Americas data center market, including hyperscale, colocation, and enterprise segments.
• Project management skills with the ability to prioritize and drive tasks to completion.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate technical information and complex concepts effectively.
• Experience working with customers, field sales teams, and cross-functional stakeholders preferred.
• General interest in sales, marketing, operations, and financial disciplines.
• Proficiency in Microsoft Office, Smartsheet, and related tools.
• Strong written and verbal communication skills.