Product Specialist

Job Description

Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentation

Become a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staff

Perform comprehensive testing of new software modules and releases, documenting findings and working closely with the development team

Serve as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge — diagnosing problems, coordinating with the development team, and seeing issues through to resolution

Write and maintain clear, accurate software documentation and user-facing materials

Build up skills to be able to conduct pre-sale and post-sale software demonstrations

Manage customer relationships independently, building long-term trust through consistent, high-quality service

Qualifications

• Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations
• Prominent ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision
• Strong interest in building long-term customer relationships and delivering billable professional services
• Familiarity with enterprise-level software setup and administration
• Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences
• Excellent verbal and written communication and organizational skills
• Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sector
• Proficiency with advanced Excel features and the Office 365 suite

Benefits

Commensurate with experience

Not specified

N/A

Varies

TBD

Pay

TBD

Schedule

TBD