PRODUCT MANAGER Epic Patient Access

Responsibilities

• Define and evolve the product vision, roadmap, and KPIs for Epic Prelude, including registration, insurance verification and patient self-registration workflows.
• Partner with clinical, operational, revenue cycle, and IT leadership to align product strategy with organizational goals.
• Lead discovery efforts to identify workflow gaps, patient access challenges, and enhancement opportunities.
• Lead discovery and execution of integrated enhancements and projects.
• Partner with operations to ensure alignment of Epic facility hierarchy with operational reality.
• Maintain Epic’s facility‑structure optimization across new site expansions, ambulatory sites, joint ventures, and specialty centers.
• Oversee build, configuration, and optimization across Prelude and closely related modules.
• Evaluate and implement new Epic features, upgrades, and enhancement requests in alignment with systemwide governance.
• Serve as SME for Epic Prelude and Facility Structure workflows.
• Prioritize and manage the product backlog in collaboration with application analysts and technical teams.
• Drive successful implementation of new capabilities, enhancements, and workflow changes.
• Monitor performance metrics and conduct post-implementation reviews to ensure continuous improvement.
• Partner with training teams to support end-user education and ensure smooth adoption.
• Manage a team of Epic analysts engaged in providing Epic support and enhancements.
• This includes: Planning the work, delegating effectively and follow up with staff, providing support and guidance.
• Responsible for resource allocation within his/her product group, managing assignments, and overseeing work for new implementations (new system roll-out or new functionality) and maintenance/support of products.
• Evaluate the team and its members’ level of performance, provide performance management and establish the delivery of top tier services and products.
• Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
• Responsible for staffing decisions and promotion of team members.

Requirements

• Epic ADT and Prelude certification.
• 3 or more years of experience with Epic Prelude/ADT.
• Experience with Epic Reports and Extracts.
• Experience operating in a multi‑facility health system with complex campus structures.
• Strong stakeholder and communication skills.
• Experience managing an Epic technical team.

Preferred Experience

• Familiarity with Agile methodologies (Scrum, Kanban).