Product Manager - EHE (grant funded)

Hiring Range: $76,327.60 - $100,179.98 per year. This is an exempt (salary) position. Pay rates are based on education, skill, experience level, and internal equity.

About Us

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”

About the Role

Assess, coordinate, and evaluate the operational functions of County health programs to ensure quality, cost-effective, and customer-oriented services are provided. This managerial position is responsible for the development, review, and revision of policies and procedures that adhere to local, state, and/or federal legal and regulatory requirements of assigned programs.

The Health Program Manager will serve as the Product Manager for Public Health-wide informatics-led initiatives, primarily functioning as the Project Manager and Business Analyst for the EHR transition supporting the Ending the HIV Epidemic (EHE), Ryan White, and related programs. This role sits within the Informatics Operations team and is responsible for driving product development, coordinating multi-stakeholder implementation work, and ensuring the successful delivery of a modernized EHR ecosystem.

This is a grant-funded position under the CDC Public Health Infrastructure Grant. The projected end date is November 30, 2027.

Schedule

Hours: Monday – Friday, 8:00 AM – 5:00 PM. This is a fully on-site position. Remote work is currently not available.

Location: Valerie C. Woodard Center, 3205 Freedom Drive, Charlotte, NC 28208.

Responsibilities

• Interpret and ensure compliance with program policies, procedures, and standards
• Manage and direct day-to-day services staff and resources of assigned health programs
• Participate in community-level planning to develop partnerships with healthcare providers and areas of collaborative practice to ensure programs’ needs are met
• Assist with identifying funding opportunities and developing funding proposals
• Participate in the development of policies and procedures for assigned area of responsibility
• Oversee education programs based on needs of target population
• Manage routine financial, service, and strategic planning reporting, including responding to data requests from County leadership
• Collaborate effectively with external partners and community agencies
• Provide leadership for assuring and coordinating the availability of services to participants receiving health department services
• Respond in cases of urgent and/or emergent events that require public health interventions

Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g., snow or ice storms, tornados, hurricanes), natural disasters (e.g., earthquakes), fire, or power outages, and acts of terrorism.

Requirements

• Minimum of six years of public health, healthcare, and/or regulatory experience
• One year of supervisory experience or completion of an approved supervisory training program
• Bachelor's degree in Public Health, Public Administration, Business Administration, or related field
• Annual Motor Vehicle Record (MVR) check required
• Valid North Carolina or South Carolina Driver’s License
• County Driving Privileges

Preferred Qualifications

• Project Management Certification
• Project Management experience, preferably in Public Health or related fields
• Strong communication and presentation skills

Skills

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Understanding of the structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar
• Familiarity with laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate
• Expertise in area of assignment
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Proficiency in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to talk to others to convey information effectively
• Skill in adjusting actions in relation to others' actions

Abilities

• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
• Leading through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
• Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

Computer Skills

Proficient in various computer applications including Microsoft Office Suite.

Work Environment

Works in an office setting with moderate noise.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.