Product Manager Digital Products

About the role

UCCU has committed to building member-facing digital products in-house. The first product is greenlit and in discovery, with a dedicated Product Designer already in seat. This role has direct executive sponsorship but lacks a Product Manager to drive products from concept through launch. This is a ground-floor role setting the early standard for how UCCU builds product.

Responsibilities

• Take member-facing digital products from concept through discovery, MVP, launch, and optimization, including reviving stalled or changed initiatives.
• Own the success metrics for each product, end to end.
• Make the trade-off calls (feature depth versus timeline, build versus defer) and document them so the team is never guessing.
• Translate feature concepts into clear, testable requirements that engineering can estimate and build against.
• Define what "done and working correctly" means for every feature, including edge cases, so the team is not left filling gaps with guesses.
• Partner with Engineering, Product Design, Marketing, the Online Banking platform team, Compliance, Legal, and senior leadership to align on requirements, platform capabilities, regulatory constraints, and go-to-market.
• Drive decisions to closure in a collaborative, council-oriented culture without letting them stall.
• Build products in a regulated environment, partnering closely with Compliance and Legal to ensure products meet applicable federal and state requirements.
• Conduct user research, journey mapping, and usability testing, and turn findings into requirements that genuinely improve the member experience.
• Define product metrics and instrumentation up front, using adoption, engagement, and funnel data to prioritize the backlog and quantify impact after launch.
• Present roadmap, trade-offs, risks, and results to senior leadership, translating data and user insight into clear narratives, making the investment case, and influencing strategic decisions.
• Establish repeatable product practices (discovery, scoping, roadmapping, launch) that outlast any single product, and execute clean handoffs of mature products so you can move on to the next build.

Qualifications

• Bachelor’s degree in a related field, or equivalent practical experience.
• 6 years minimum of product management experience, with a demonstrated track record of taking digital products from concept to launch.
• Direct experience shipping consumer-facing financial, fintech, or other regulated digital products.
• Banking or credit union experience is a strong plus.
• Proven ability to own product decisions and scope as the single accountable owner, and to drive cross-functional alignment to closure.
• Experience building on or integrating with a third-party platform or SDK and coordinating with an internal engineering team and backend services.
• Comfort taking over in-flight or previously stalled initiatives and bringing them to a successful launch.
• Works a regular and predictable schedule.
• Excellent at translating concepts into clear, testable requirements and acceptance criteria, the detail engineers can estimate and build against.
• Strong grasp of UX and UI best practices, responsive design, and WCAG accessibility standards, with the ability to partner closely with a Product Designer.
• Comfortable working within regulatory constraints and partnering with Compliance and Legal to design compliant product flows.
• Data-informed mindset, defining metrics and instrumentation and using product analytics to prioritize and measure impact.
• Familiarity with agile practices: roadmapping, backlog refinement, user-story and acceptance-criteria writing, and sprint ceremonies.
• Self-directed and comfortable with ambiguity, able to establish process and structure where little exists today.
• Passionate about UCCU’s mission to be the most loved, most trusted, and most utilized credit union in the nation.

Work Model

This is a full-time, on-site role at UCCU headquarters in Provo, Utah. You will be in the room with the engineers, designer, and stakeholders you work with every day, and for a role built on establishing relationships and decision authority, that proximity matters.