Digital Product Manager
SquareTrade · Charlotte, NC · 3 wk ago
Hybrid$110k–$155k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes description. We need headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to parse content.
Job description: "At SquareTrade, we help our customers when they need us most..." That's about the role? Could be "About the role". Then responsibilities: bullet list of duties: define and support delivery, lifecycle management, bridge between operations, etc. Also "What's Great About This Role?" maybe responsibilities? Actually that's more about role benefits. But we need to follow headings.
We have "What’s Great About This Role?" which is more like benefits of role, but we could treat as "Responsibilities"? Might be better to treat as "Responsibilities" for duties, and "What's Great About This Role?" as maybe "Benefits"? But Benefits section is for compensation/benefits. The posting has "Additional Information" with benefits list. So we will have Benefits section.
We have "You're A Great Candidate If You:" list of qualifications/skills. That's like Requirements or Skills.
We have "Qualifications" section with bullet list: 3+ years experience, experience driving outcomes, BA/BS Degree, Nice to Have: etc.
We have Pay: "SquareTrade estimates the possible base compensation for this role, to be in the range : $110K - 155K". So we include Pay section.
Schedule: Not mentioned. No schedule info. So we omit Schedule.
We also have "Additional Information" includes benefits: medical, dental, vision, 401k match, pension, $75/month budget, $80/month stipend, mental health resources, supportive leave policies, flexible time off, 9 holidays, tuition reimbursement, hybrid work arrangements, corporate perks. So Benefits section.
We need to avoid boilerplate: EEO, legal, scam warning, etc. Remove those.
We need to not repeat job title as heading. Not include Job ID.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to output only HTML fragment.
Let's structure:
About the role
At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform. We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for My Account platform, enabling seamless, intuitive, and self-service customer experience across onboarding, account management and lifecycle interactions.
Then Responsibilities: list duties from description after "As a Digital Product Manager, you will..." and beyond.
Let's extract responsibilities bullet points:
- Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.
- Serve as a critical bridge between operations, customer experience, communications, marketing, partner management and technology.
- Work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities.
- Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.
- Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience.
- Define desired key results, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery.
Also "What’s Great About This Role?" bullet points maybe could be considered responsibilities? Actually they are more about role benefits but we could include them under Responsibilities as they describe impact. However we might treat them as separate section? The instruction says include a section ONLY when posting has real, specific content for it. We have content for "What’s Great About This Role?" but we don't have a heading for that in allowed list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could incorporate those bullet points under Responsibilities as they describe role impact. Or we could treat them as part of About the role. But better to put them under Responsibilities as they describe what you'll do/impact.
Thus responsibilities list includes both the duty bullets and the "What's Great About This Role?" bullets.
Let's extract "What’s Great About This Role?" bullets:
- Shape the future of our customer-facing My Account experience, improving how millions of users interact with their plan and services.
- Drive self-service capabilities that reduce friction, improve customer satisfaction, and lower support costs.
- Work on high-visibility initiatives that impact customer engagement, retention, and overall experience.
- Collaborate with cross-functional partners to transform complex processes into simple, intuitive digital journeys.
- Influence how SquareTrade delivers modern, scalable, and personalized customer experiences.
Now Requirements/Skills: The "You're A Great Candidate If You:" list is more like skills/qualities. Could be Skills section. We'll put under Skills.
List:
- Have a customer-first mindset and are passionate about improving digital user experiences
- Take ownership of outcomes, not just delivery, and proactively drive results aligned to business goals
- Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
- Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team.
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
- Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team
- Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track.
- Can proactively identify risks and concerns early along with identifying opportunities to deliver value
- Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes
Now Qualifications section: bullet list from Qualifications heading.
- 3+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- BA/BS Degree
- Nice to Have: Experience with customer account platforms, self-service tools, or customer portals
- Nice to Have: Previous Scrum Master or Project Management experience
- Nice to Have: Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
We need to keep "Nice to Have:" as part of bullet.
Now Benefits section: list from Additional Information.
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
Now Pay section: base compensation range $110K - 155K.
We need to output as maybe.
Now ensure we don't include boilerplate: remove EEO, legal, scam warning, etc. Also remove "Additional Information" heading (we will use Benefits). Remove "Qualifications" heading (we will use Qualifications). Remove "You're A Great Candidate If You:" heading (we will use Skills). Remove "What’s Great About This Role?" heading (we will incorporate into Responsibilities). Remove "Job Description" heading (we used About the role). Remove "At SquareTrade you'll have access to:" (we used Benefits). Remove "SquareTrade estimates the possible base compensation..." (Pay). Remove background investigation etc. Remove Indiana act etc. Remove Fair Chance ordinances etc. Remove EEO poster etc. Remove FMLA poster etc. Remove Equal Employment Opportunity statement etc. Remove Beware of Recruitment Fraud etc. Remove Allstate visa sponsorship note.
Now produce HTML.
We need to ensure we only output the fragment, no extra text.
Let's craft:
About the role
At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform. We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for My Account platform, enabling seamless, intuitive, and self-service customer experience across onboarding, account management and lifecycle interactions.
Responsibilities
- Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.
- Serve as a critical bridge between operations, customer experience, communications, marketing, partner management and technology.
- Work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities.
- Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.
- Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience.
- Define desired key results, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery.
- Shape the future of our customer-facing My Account experience, improving how millions of users interact with their plan and services.
- Drive self-service capabilities that reduce friction, improve customer satisfaction, and lower support costs.
- Work on high-visibility initiatives that impact customer engagement, retention, and overall experience.
- Collaborate with cross-functional partners to transform complex processes into simple, intuitive digital journeys.
- Influence how SquareTrade delivers modern, scalable, and personalized customer experiences.
Skills
- Have a customer-first mindset and are passionate about improving digital user experiences
- Take ownership of outcomes, not just delivery, and proactively drive results aligned to business goals
- Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
- Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team.
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
- Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team
- Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track.
- Can proactively identify risks and concerns early along with identifying opportunities to deliver value
- Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes
Qualifications
- 3+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- BA/BS Degree
- Nice to Have: Experience with customer account platforms, self-service tools, or customer portals
- Nice to Have
for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment. Let's structure:
About the role
At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform. We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for My Account platform, enabling seamless, intuitive, and self-service customer experience across onboarding, account management and lifecycle interactions.
Then Responsibilities: list duties from description after "As a Digital Product Manager, you will..." and beyond. Let's extract responsibilities bullet points: - Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes. - Serve as a critical bridge between operations, customer experience, communications, marketing, partner management and technology. - Work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities. - Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value. - Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience. - Define desired key results, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery. Also "What’s Great About This Role?" bullet points maybe could be considered responsibilities? Actually they are more about role benefits but we could include them under Responsibilities as they describe impact. However we might treat them as separate section? The instruction says include a section ONLY when posting has real, specific content for it. We have content for "What’s Great About This Role?" but we don't have a heading for that in allowed list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could incorporate those bullet points under Responsibilities as they describe role impact. Or we could treat them as part of About the role. But better to put them under Responsibilities as they describe what you'll do/impact. Thus responsibilities list includes both the duty bullets and the "What's Great About This Role?" bullets. Let's extract "What’s Great About This Role?" bullets: - Shape the future of our customer-facing My Account experience, improving how millions of users interact with their plan and services. - Drive self-service capabilities that reduce friction, improve customer satisfaction, and lower support costs. - Work on high-visibility initiatives that impact customer engagement, retention, and overall experience. - Collaborate with cross-functional partners to transform complex processes into simple, intuitive digital journeys. - Influence how SquareTrade delivers modern, scalable, and personalized customer experiences. Now Requirements/Skills: The "You're A Great Candidate If You:" list is more like skills/qualities. Could be Skills section. We'll put under Skills. List: - Have a customer-first mindset and are passionate about improving digital user experiences - Take ownership of outcomes, not just delivery, and proactively drive results aligned to business goals - Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration. - Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team. - Engage in discovery and test-and-learn activities to validate assumptions and guide product direction - Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team - Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track. - Can proactively identify risks and concerns early along with identifying opportunities to deliver value - Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes Now Qualifications section: bullet list from Qualifications heading. - 3+ years of experience as a product manager within a technology development environment - Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes - BA/BS Degree - Nice to Have: Experience with customer account platforms, self-service tools, or customer portals - Nice to Have: Previous Scrum Master or Project Management experience - Nice to Have: Knowledge of AI technologies (LLMs, GenAI, and Agentic AI) We need to keep "Nice to Have:" as part of bullet. Now Benefits section: list from Additional Information. - Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) - Up to 4% company match into 401(k) and contributions into your company-sponsored pension - $75/month budget to help prioritize your physical wellbeing - $80/month stipend to subsidize connectivity costs - Mental health resources including free 1:1 therapy, coaching sessions and digital resources - Supportive leave policies - Flexible Time Off Policy in addition to 9 Company Holidays - Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires - Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team - Various corporate perks and discounts Now Pay section: base compensation range $110K - 155K. We need to output asmaybe. Now ensure we don't include boilerplate: remove EEO, legal, scam warning, etc. Also remove "Additional Information" heading (we will use Benefits). Remove "Qualifications" heading (we will use Qualifications). Remove "You're A Great Candidate If You:" heading (we will use Skills). Remove "What’s Great About This Role?" heading (we will incorporate into Responsibilities). Remove "Job Description" heading (we used About the role). Remove "At SquareTrade you'll have access to:" (we used Benefits). Remove "SquareTrade estimates the possible base compensation..." (Pay). Remove background investigation etc. Remove Indiana act etc. Remove Fair Chance ordinances etc. Remove EEO poster etc. Remove FMLA poster etc. Remove Equal Employment Opportunity statement etc. Remove Beware of Recruitment Fraud etc. Remove Allstate visa sponsorship note. Now produce HTML. We need to ensure we only output the fragment, no extra text. Let's craft:
About the role
At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform. We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for My Account platform, enabling seamless, intuitive, and self-service customer experience across onboarding, account management and lifecycle interactions.
Responsibilities
- Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.
- Serve as a critical bridge between operations, customer experience, communications, marketing, partner management and technology.
- Work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities.
- Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.
- Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience.
- Define desired key results, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery.
- Shape the future of our customer-facing My Account experience, improving how millions of users interact with their plan and services.
- Drive self-service capabilities that reduce friction, improve customer satisfaction, and lower support costs.
- Work on high-visibility initiatives that impact customer engagement, retention, and overall experience.
- Collaborate with cross-functional partners to transform complex processes into simple, intuitive digital journeys.
- Influence how SquareTrade delivers modern, scalable, and personalized customer experiences.
Skills
- Have a customer-first mindset and are passionate about improving digital user experiences
- Take ownership of outcomes, not just delivery, and proactively drive results aligned to business goals
- Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
- Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team.
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
- Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team
- Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track.
- Can proactively identify risks and concerns early along with identifying opportunities to deliver value
- Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes
Qualifications
- 3+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- BA/BS Degree
- Nice to Have: Experience with customer account platforms, self-service tools, or customer portals
- Nice to Have