Product Manager - Benchling

About the role

This role will require regular, on-site presence at our client site in either Cambridge, MA or Norwood, MA.

This role is not eligible for relocation assistance.

Responsibilities

• Report to Head of Benchling Practice at Zifo, overseeing the Benchling rollout at one or multiple customers.
• Partner closely with Customer's Research and Technical Development scientists to understand their scientific workflows and translate those needs into scalable, consistent Benchling solutions.
• Work closely with implementation consultants to own the end-to-end delivery of assigned projects, from requirements discovery through rollout and adoption, while ensuring solutions align with shared platform standards and long-term data strategy.
• Partner with scientific teams to understand their software-related use cases and identify how Benchling can best support their business needs.
• Capture user requirements and present them for manager review and approval, ensuring balance between team needs, shared platform standards and long-term scalability.
• Leverage knowledge of Benchling product ecosystem to propose potential approaches during requirements gathering.
• Lead requirements gathering and design workshops, translating scientific workflows into data models, templates, intake processes, and system configurations.
• Analyze and translate end-to-end assay data processes - from raw data capture and metadata enrichment through transformation and reporting - into structured, scalable, Benchling workflows that are intuitive and usable for end users.
• Collaborate with implementation partners to hand off requirements, review and validate delivered configurations, and drive iterative refinement through demos and user workshops.
• Develop test plans, guide UAT execution, and create documentation and training materials to support user training and onboarding. Provide user support during rollout and early adoption.
• Act as a trusted advisor to scientific stakeholders, guiding trade-offs and promoting Benchling best practices.

Requirements

• Bachelor's or Master's degree in a life sciences, informatics, or related discipline
• At least 5-7 years of experience in pharmaceutical research, biotech, informatics, or product adjacent role
• Hands-on experience using or administering Benchling to support scientific workflows (e.g., schemas, templates, workflow configuration)
• Demonstrated ability to gather, refine, and translate user requirements into high quality requirements, design, and data model documentation to support scalable implementation and ongoing platform support
• Strong communication and facilitation skills, with the ability to lead workshops and partner effectively with scientific and technical stakeholders

Qualifications

• Familiarity with R&D lab workflows (e.g., assay development, process development, flow cytometry, next generation sequencing)
• Experience with business process mapping and leading cross-functional requirements or design workshops
• Proven ability to develop fit-for-purpose data models and solutions rooted in strong product understanding and established industry standards
• Experience creating user documentation, training materials, and delivering user training
• Comfortable working with external implementation partners
• Ability to manage multiple workstreams and deliver high-quality outcomes in a matrixed environment
• A collaborative, curious mindset and a desire to build systems that enable high-quality science at scale

Skills

• Strong communication and facilitation skills
• Knowledge of Benchling product ecosystem
• Ability to develop fit-for-purpose data models and solutions
• Experience creating user documentation and training materials
• Ability to manage multiple workstreams and deliver high-quality outcomes

Benefits

• CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT
• Competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts
• Equal opportunity employer