Product Manager 4

About the role

The Lead Product Manager is responsible for leading a core AI-driven product focused on helping organizations securely find answers, insights, and decisions from their enterprise content. This role owns product strategy, roadmap, and execution for a sophisticated AI and search solution, working closely with engineering, marketing, solution engineers, sales, and other key stakeholders. This position plays a critical role in shaping how enterprise customers adopt AI responsibly, particularly in regulated industries such as healthcare, insurance, and government.

Responsibilities

• Own and evolve the product roadmap as a living expression of strategy, customer value, and business outcomes; balance near-term delivery with long-term innovation in AI-powered search and decision support; connect customer problems, market trends, and business priorities into a clear product direction
• Lead continuous customer discovery through interviews, pilots, and feedback loops; validate problem statements, solution approaches, and value hypotheses using real customer evidence; translate discovery insights into roadmap decisions and measurable outcomes
• Partner closely with engineering to define requirements for AI-powered capabilities — including search, retrieval, enrichment, and agent-based workflows leveraging RAG, Graph RAG, and agentic orchestration — guiding execution from ideation through launch, iteration, and optimization
• Maintain strong awareness of the AI, enterprise search, and intelligent knowledge systems landscape; track emerging approaches across generative AI and AI-assisted decision making; apply competitive insights to influence roadmap, differentiation, and positioning
• Persistently support sales enablement, demos, and customer-facing engagements; translate technical progress into outcome-focused messaging for internal and external audiences
• Serve as a trusted product voice across engineering, marketing, solution engineering, sales, and leadership; influence decisions through clarity, credibility, and data-driven reasoning; shape thought leadership and mentor and collaborate with peers and cross-functional partners

Requirements

• 5+ years of proven experience as a Product Manager owning complex technology products, with strong understanding of enterprise software and full product lifecycle management
• Ability to collaborate deeply with engineering teams, reason about technical tradeoffs, and maintain delivery momentum while anticipating dependencies and risks
• Proven ability to build strong customer relationships and lead problem discovery through direct customer engagement
• Excellent communication skills with both technical and non-technical stakeholders, with a demonstrated ability to translate complex technology into clear business value
• Strong analytical and problem-solving skills with the ability to think beyond feature delivery to product value, including positioning, pricing, and business impact

Qualifications

• Experience with AI-powered products, enterprise search, or data-driven platforms
• Familiarity with Generative AI, retrieval-augmented generation (RAG), embeddings, or intelligent content systems
• Experience building products for regulated or security-sensitive environments such as healthcare, insurance, or government
• Exposure to AI evaluation, feedback loops, or learning systems that improve over time

Skills

• Generative AI
• Retrieval-Augmented Generation (RAG)
• Graph RAG
• Agentic Orchestration

Benefits

Hyland offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Hyland is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

Pay

Competitive salary based on experience and qualifications.

Schedule

Remote work model.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland is trusted by thousands of organizations worldwide, including many of the Fortune 100, and is committed to creating a positive, inclusive workplace for all employees and partners.

About #HylandLife

Since 1991, Hyland has been dedicated to helping its employees, customers, and partners achieve their potential. Our culture emphasizes diversity, inclusion, and innovation, and we strive to make a meaningful impact on our communities through charitable giving and employee initiatives.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations.