Product Management Analyst Intern (Claims)

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer‑focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future—leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine.

BTS offers endless ways to get involved and the chance to grow your career into a wide range of roles you’ve never known existed. Come join us as we push forward into the future of industry‑leading technological solutions.

Right Team, Right Technology, Simple and Secure.

About the Role

As a Product Management Analyst (Claims) Intern (June 2027), you will work with one of our Product Managers learning how to build successful software products that customers love. We will provide you with training, instruction and feedback to enable you to excel in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity.

We are looking for someone who is dedicated to learning, acting on feedback, and building great relationships with colleagues. The ideal candidate demonstrates a high degree of ownership, values completing work and admits failures, constantly seeks to understand the “why,” validates opinions with data, maintains healthy skepticism about the subjective, and is not afraid of technology while continuously learning new skills. Your summer experience will enhance your business skills and you will contribute directly to our goals and objectives.

Responsibilities

The internship or co‑op program provides highly motivated and qualified students with hands‑on experience, on‑the‑job training, and exposure to real‑world business and technology. Participants are fully embedded within their assigned teams, contributing to meaningful projects, collaborating across departments, and developing practical skills aligned with their academic background and career interests.

• Assist in writing product requirements.
• Create tickets for frontend and backend features.
• Collaborate with developers to enhance product features and ongoing processes.
• Test product features and validate items in progress to ensure quality and user impact.
• Curate ideas, hypothesize value, and implement the most promising solutions.
• Re‑assess built features to ensure actual value is realized.
• Focus on data: work with Objectives and Key Results (OKRs), review indicators for actionable insights, and present findings to stakeholders during OKR reviews.
• Understand our customers by routinely exposing yourself to feedback, anticipating needs, and improving experiences.
• Challenge the status quo by understanding existing processes, questioning why they exist, and collaborating with Business, Operations, Design, Data, and Engineering teams to reimagine them.

Qualifications

• Strong oral and written communication skills for working with both technical and non‑technical teams.
• Demonstrated problem‑solving ability and attention to detail.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Customer‑service orientation and a collaborative mindset.
• Curiosity and eagerness to learn new technologies.
• Strong passion for technology and cybersecurity.
• Prior internship, co‑op, or on‑ or off‑campus technical experience preferred, but not required.
• Participation in extracurricular or leadership activities.
• Excellent written and verbal communication.
• Track record of self‑learning and ability to learn new things quickly.
• Experience with SQL (a plus).
• Ability to read object‑oriented code (a plus).