Product Line Champion - Intervention Services & Drilling Tools

Job Purpose

Support the growth and execution of the regional Intervention business by providing senior technical, operational, and customer-facing leadership.

Roles & Responsibilities

• Provide senior technical support for Intervention operations across the region.
• Support business growth by helping improve technical capability, service delivery, customer confidence, and operational consistency.
• Aid operations leadership with strategy, planning, and execution of regional Intervention services.
• Support customer-facing technical discussions, job planning meetings, service recommendations, and post-job reviews.
• Prepare, review, and improve technical Intervention programs, procedures, tool recommendations, and job execution plans.
• Provide technical guidance to field personnel, coordinators, operations managers, sales, and customers.
• Select the proper tools, equipment, BHA designs, and operational approach for customer job requirements.
• Support pricing, quoting, and commercial review for Intervention jobs, specialty services, and complex operational scopes.
• Review customer job details to ensure technical, operational, and commercial requirements are understood before execution.
• Support field personnel during active operations, including troubleshooting, decision-making, and technical escalation.
• Help develop field personnel through coaching, mentoring, technical training, and review of field execution practices.
• Identify personnel gaps, training needs, and competency improvements required to grow the Intervention business.
• Support recruiting, onboarding, and development of new Intervention personnel as needed.
• Support equipment readiness by working with operations, R&M, purchasing, and materials teams to ensure tools are available, maintained, and fit for service.
• Identify underutilized, unavailable, or missing equipment that may impact customer service or business growth.
• Support implementation of best practices across Intervention operations to improve safety, quality, efficiency, and profitability.
• Assist with lessons learned, failure reviews, service quality investigations, and corrective action follow-up.
• Support sales and operations teams with technical input for customer proposals, presentations, and service line growth plans.
• Identify opportunities to increase revenue, improve margins, reduce unnecessary purchases, reduce sub-rentals, and improve equipment utilization.
• Cook up with purchasing, materials management, R&M, sales, and operations teams to support upcoming jobs and business needs.
• Provide support to operations, sales, marketing, accounting, corporate development, and field teams as directed.

Required Experience & Education

• Minimum 8–10+ years of Intervention operational experience.
• Strong technical background in Intervention tools, job planning, field execution, and troubleshooting.
• High School Diploma or equivalent.
• Proven ability to support customers, field personnel, operations, and sales in a technical role.
• Working knowledge of Intervention equipment, rental tools, wellbore intervention services, and regional operations.
• Experience preparing or reviewing technical Intervention programs, procedures, and job plans.
• Experience supporting pricing, quotes, job costing, or commercial reviews.

Preferred

• Associate degree or technical certification preferred.
• Prior experience as a lead Intervention hand, district technical lead, operations supervisor, or technical manager.
• Experience mentoring, training, or developing Intervention personnel.
• Experience supporting business development, customer presentations, and technical sales efforts.
• Experience with service quality reviews, failure investigations, and process improvement.
• Strong understanding of equipment lifecycle, R&M, inventory management, and capital planning.

Knowledge, Skills & Abilities

• Advanced technical knowledge of Intervention operations, tools, BHAs, procedures, and field execution.
• Strong customer-facing communication skills.
• Ability to translate complex field conditions into clear technical recommendations.
• Ability to prepare high-quality technical programs, job plans, operational summaries, and customer-facing documentation.
• Strong troubleshooting and operational decision-making skills.
• Ability to support field personnel during active jobs and time-sensitive operations.
• Ability to coach, mentor, and develop Intervention personnel.
• Ability to identify equipment, people, and process gaps that impact service delivery.
• Strong understanding of pricing, quoting, job scope review, and commercial drivers.
• Ability to work closely with operations, sales, R&M, purchasing, materials, and customers.
• Strong organizational skills with the ability to manage multiple jobs, priorities, and business needs.
• Practical understanding of service quality, safety, operational risk, and profitability.

Travel Requirement

This role may require domestic and potentially international travel up to 10%.