Product Expert

Location: Plano, TX | Hybrid work model

About the role

SAP America, Inc. seeks a Product Expert responsible for the success, quality, cost management, and delivery of a product, product group, or complex project throughout the entire product lifecycle. This includes rolling out the product to the ecosystem with customers and partners at every opportunity.

Responsibilities

• Contribute to the efficiency, effectiveness, and improvement of processes in your area.
• Monitor market tendencies and technology trends to identify growth opportunities for SAP.
• Analyze technology trends and customer requirements by engaging in ecosystem activities such as trade fairs, analyst conferences, and partner collaborations.
• Contribute to business case development, product vision, and product roadmap.
• Evaluate competitive products to ensure your product remains competitive in the market.
• Engage with customers and partners onsite, conduct interviews, and participate in events throughout North America to gather input for product definitions.
• Own and prioritize the product backlog to reflect customer, partner, and user needs, ensuring competitive advantage and increased value.
• Provide a holistic overview of the product backlog and ensure the product team and related Scrum teams understand it comprehensively.
• Develop and maintain a rollout plan with a long-term view of the product.
• Drive holistic product vision and design, ensuring all product teams understand it.
• Develop test cases, conduct expert testing, and validate planned and implemented scope to ensure high-quality software delivery.
• Accept or reject sprint results at the Scrum of Scrum level.
• Ensure the creation of product-related non-coded assets in cooperation with central teams such as Release Management, Production, and Governance.
• Ensure product delivery aligns with the solution strategy.
• Collect and incorporate early feedback from customers and stakeholders.
• Ensure usable software is available at the end of every sprint.
• Keep internal stakeholders and the external ecosystem informed of developments by working closely with stakeholders and customer groups.
• Live innovative thinking and contribute to related communities.
• Identify opportunities and drive innovation in respective topics and domains.
• Actively follow and share developments and trends regarding new SAP and complementary partner services, industry trends, and other relevant topics.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field, plus seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation.
• Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field, plus five (5) years of experience in the job offered or related occupation.
• Five (5) years of experience involving:
  • Working with internal and external stakeholders at management and executive levels, including steering committee updates.
  • Working in a complex product portfolio landscape with solution knowledge of SAP’s industry solutions and Technology platform.
• Three (3) years of experience in:
  • Defining and managing projects, deliverables, and outcomes.
  • Driving strategic topics with a complex matrix of internal and external stakeholders.
  • Working with the SAP Partner Ecosystem at the management level for growth areas like BTP and AI.

Schedule

• Up to 30% domestic and international travel required for product rollouts, hands-on trainings, and product bootcamps at partner offices on a quarterly basis.
• Organization, preparation, and running of customer and partner events in various settings on a quarterly basis.

Pay

The annual base salary range for this position is $180,564 - $306,844. The targeted combined compensation range (base salary + variable incentive) is $220,200 - $374,200. The actual offer will be within that range and dependent on education, skills, experience, scope of the role, and location.

Benefits

SAP offers a comprehensive benefits package, including:

• Constant learning and skill growth opportunities.
• Health and well-being focus, including flexible working models.
• Inclusive culture that values diverse backgrounds and perspectives.
• Eligibility for the Employee Referral Program (for permanent roles).
• For more details, refer to the SAP North America Benefits summary.