Product Engineer, Shared Services Platform

About the role

Extenteam is an AI-driven operations platform for short-term rental property managers. We handle guest communication and daily workflows for over 80,000 properties through a proprietary platform that combines AI automation with human-in-the-loop oversight. We are headquartered in Miami. We are hiring a Product Engineer dedicated to improving the platform layer that our Shared Services team uses every day.

Responsibilities

• Closely monitor and resolve incoming platform tickets from Shared Services. Agents, Team Leads, and operations report platform issues daily. Some are quick fixes, some are workflow bugs, some are configuration issues. Triage, diagnose, and ship the fixes.
• Identify patterns and ship platform improvements. When multiple agents report the same friction, that is not a ticket - that is a product problem. Investigate the underlying cause and ship a durable platform improvement that prevents the same issue from happening again. When a client complaint traces back to repeated agent failures, ask "why is the platform allowing this?" and fix it at the source.
• Every ship goes through the standard product and engineering process product filters for product coherence, design filters for UX consistency, standard code review applies.

Requirements

• 5+ years of software engineering experience, with at least 2 years shipping production code
• Direct experience building internal tools, agent-facing platforms, or operational systems
• Product mindset - comfortable scoping problems, asking users the right questions, and prioritizing tradeoffs
• Track record of shipping fast while working within a product and design process
• Experience working asynchronously with distributed teams

Technical Skills

• Strong fluency in Python and/or TypeScript
• Comfortable with agentic coding tools (Claude Code, Cursor, Replit Agent)
• Database fluency (PostgreSQL preferred), able to write your own queries and design schemas
• API integration experience (REST, webhooks, third-party SaaS APIs)
• Prompt engineering experience with production AI systems (OpenAI, Anthropic, or similar)

Preferred

• Experience building tools for contact center, customer support, or operations teams
• Short-term rental, hospitality, or property management domain knowledge
• Track record of deploying AI agents in production

How You Will Work

• Reports to the Head of Engineering
• Priorities set jointly with the Head of Operations based on operational signal
• Product decisions filter through the Head of Product
• Design decisions go through our design team
• Weekly syncs with Engineering, Operations, and Product
• We expect 5 hours of overlap with Miami time (Eastern Time) daily

Compensation

Base range is $70-105K USD depending on location and experience. Location: Remote, based in Europe or South America.